Arlene Mathis
St Louis,MO
Summary
Dynamic Customer Service Representative with a proven track record at Circle of Care Home Health Care Agency, enhancing customer satisfaction through effective communication and analytical problem-solving. Skilled in accurate data entry and adept at managing high-stress situations, I consistently resolve inquiries and promote loyalty among Medicare beneficiaries.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
St. Louis Public Library Baden
03.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medicare Customer Service Representative
Circle of Care Home Health Care Agency
09.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
Data Analyst
National Archives And Records Administration
01.2017 - 01.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
Education
Bachelor of Arts - English
Methodist University
Fayetteville, NC05-1996
Skills
- Customer relationship management
- Effective communication skills
- Analytical problem solving
- Accurate data entry
Languages
English
Timeline
Customer Service Representative
St. Louis Public Library Baden
03.2023 - 06.2024
Medicare Customer Service Representative
Circle of Care Home Health Care Agency
09.2022 - 03.2023
Data Analyst
National Archives And Records Administration
01.2017 - 01.2019
Bachelor of Arts - English
Methodist University
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