Arlene Norris
Encinitas,CA
Summary
Results-driven administrator with expertise in office management, customer service, and database management. Demonstrated ability to enhance operational efficiency and streamline workflows. Proven track record of optimizing processes to achieve organizational goals.
Overview
32
32
years of professional experience
Work History
Administrator
Norris Pools Inc
Encinitas, California
05.1994 - Current
- Managed office operations and ensured smooth daily workflows at Norris Pools Inc.
- Coordinated scheduling for pool maintenance and installation teams effectively.
- Handled customer inquiries and provided information about pool services and products.
- Maintained accurate records of service requests and inventory levels consistently.
- Maintained filing system for important documents such as contracts and invoices.
- Developed filing systems to improve document retrieval and storage efficiency.
- Oversaw email communications, prioritizing urgent messages for prompt response., sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Updated databases with new employee information, job changes and terminations.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Managed all incoming and outgoing correspondence, ensuring timely communication., including drafting emails, memos, and reports for senior management.
- Supported management with project coordination and resource allocation tasks effectively.
- Performed data entry tasks into computer databases from paper documents.
- Prepared reports on various projects for management review.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Provided technical assistance with computer hardware and software issues.
- Maintained positive working relationships with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
Education
High School Diploma -
Shasta High School
Redding06-1981
Some College (No Degree) - Computer And Information Systems
San Dieguito Adult Education
Encinitas, CASkills
- Office management and administration
- Scheduling coordination
- Customer service excellence
- Database management
- Payroll processing
- Bookkeeping
- Contract negotiation skills
Timeline
Administrator
Norris Pools Inc
05.1994 - Current
High School Diploma -
Shasta High School
Some College (No Degree) - Computer And Information Systems
San Dieguito Adult Education