Arlene Perez

Cepero Pediatrics

Port Charlotte, FL

07.2019 - 06.2024

Greeted patients and visitors in a professional manner.
Provided administrative support to medical staff, including scheduling appointments and managing patient records.
Answered incoming calls, responded to inquiries, and directed calls to appropriate personnel.
Assisted with the coordination of patient care by communicating with other departments as necessary.
Verified insurance coverage for services rendered and collected co-pays when applicable.
Maintained accurate and up-to-date filing systems for medical records and documents.
Prepared charts for upcoming appointments according to established procedures.
Completed paperwork prior to patient visits, such as registration forms and consent forms.
Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
Scheduled follow-up appointments for patients as needed using an EHR system or practice management software program.
Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
Ensured that all patient information was kept confidential at all times in accordance with HIPAA regulations.
Assisted with billing activities such as generating invoices or submitting claims electronically.
Responded promptly to emails from patients or other healthcare providers.