Jasmine Aroni
Henderson,NV
Summary
An experienced, motivated, Senior Medical Receptionist that plays a vital role in healthcare settings by managing patient interactions, scheduling appointments, and maintaining accurate medical records. Responsibilities include greeting patients, assisting with paperwork, and handling billing inquiries to ensure smooth administrative operations. In contrast, also experienced Donor Technician that focuses on the collection of plasma from donors, ensuring donor safety and suitability through pre-donation medical screenings and supporting the donation process by setting up equipment and monitoring procedures. I am experienced in both roles that requires effective communication skills and a strong focus on customer service to enhance patient and donor experiences.
Overview
12
12
years of professional experience
Work History
Senior Medical Receptionist
CSL Plasma
North Las Vegas, NV
01.2022 - Current
- Enhanced administrative efficiency through meticulous record management
- Routed calls to the designated personnel efficiently
- Maintained accurate and up-to-date filing systems for medical records and documents.
- Completed paperwork prior to patient visits, such as registration forms and consent forms.
- Maintained strict confidentiality of patient data according to HIPAA regulations
- Monitored inventory levels of medical supplies and medications used in the clinic.
Medical Technician
Biolife Plasma Services
Las Vegas, NV
08.2020 - 01.2022
- Ensures readiness of the autopheresis device for pheresis operations
- Responds to critical alarms during the process efficiently
- Disconnects the donor when the process is complete.
- Communicates promptly with staff regarding donor conditions
- Documents donor adverse events via Personal Digital Assistant
- Uses PDA to link equipment and soft goods used in the apheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Maintain compliance with outlined SOPs for data accuracy
- Familiar with guidelines governing pertinent hyper immune activities in the center
Medical Receptionist /Donor Support Technician
CSL Plasma Behring
Las Vegas, NV
03.2016 - 01.2020
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Elderly Caregiver
Private
Honolulu, HI
06.2012 - 01.2016
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Encouraged social interaction between clients and their families.
- Maintained accurate records of services provided for each client.
Education
High School Diploma -
Farrington High School
Honolulu06-2008
Some College (No Degree) - Nursing
Hawaii Job Corp
Waimanalo, HISome College (No Degree) - Medical Assisting / Phlebotomy
Northwest Career College
Henderson, NVSkills
- HIPAA Compliance Knowledge
- Protection of Patient Information
- Front Office Management
- Appointment management
- Patient Scheduling
- Insurance Verification
- Records Management
- Medical Charting
- Telephone Etiquette
- Office Administration
- Mail Management
- Billing support
- Great Communication Skills
- Issue Escalation
- Satisfaction monitoring
- Live chat support
- Technical Support
- Shipment Tracking
- Troubleshooting
- Team training and development
Affiliations
- Playing the piano during various church services, including Sunday worship and special events.
- Caregiver for my family from Hawaii, Seattle, Samoa, Alaska and Virginia.
- Help the homeless by providing and giving support during holidays held at our Church.
Languages
Samoan
Full Professional
References
References available upon request.
Timeline
Senior Medical Receptionist
CSL Plasma
01.2022 - Current
Medical Technician
Biolife Plasma Services
08.2020 - 01.2022
Medical Receptionist /Donor Support Technician
CSL Plasma Behring
03.2016 - 01.2020
Elderly Caregiver
Private
06.2012 - 01.2016
High School Diploma -
Farrington High School
Some College (No Degree) - Nursing
Hawaii Job Corp
Some College (No Degree) - Medical Assisting / Phlebotomy
Northwest Career College