Shalonda McCain
Charlotte,NC
Summary
Dynamic Senior Medical Receptionist with proven expertise at CSL Plasma in optimizing patient flow and enhancing service delivery. Skilled in HIPAA compliance and patient scheduling, I excel in fostering communication between patients and healthcare providers. Adept at training staff, I ensure operational excellence and a respectful environment.
Overview
2026
2026
years of professional experience
Work History
Senior Medical Receptionist
CSL Plasma
Charlotte, NC
2019 - Current
- Managed patient check-in and check-out processes, ensuring accuracy and efficiency.
- Scheduled appointments and coordinated with medical staff to optimize patient flow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Trained new reception staff on operational procedures and customer service protocols.
Assistant Teacher
Creative Kids Academy Inc.
Charlotte, NC
2016 - 2019
- Developed and implemented engaging lesson plans to foster student learning and creativity.
- Collaborated with lead teachers to assess student progress and adjust instructional strategies.
- Supported classroom management by reinforcing positive behavior and promoting a respectful environment.
- Assisted in the preparation of educational materials and resources for various activities.
Education
High School Diploma -
Garinger Highschool
Charlotte, NCSkills
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient scheduling
- Patient registration
- Front office management
- Front desk operations
Timeline
Senior Medical Receptionist
CSL Plasma
2019 - Current
Assistant Teacher
Creative Kids Academy Inc.
2016 - 2019
High School Diploma -
Garinger Highschool