Angela Howard
Chesapeake,VA
Summary
Proven Senior Medical Receptionist with a track record of enhancing patient satisfaction at CSL Plasma Behring. Excelled in HIPAA compliance and patient confidentiality, while fostering teamwork and collaboration. Improved front desk efficiency by training new staff and implementing creative scheduling solutions. Skilled in office administration and customer service, consistently maintaining high levels of patient care and support.
Overview
6
6
years of professional experience
Work History
Senior Medical Receptionist
CSL Plasma Behring
10.2021 - Current
- Fielded concerns surrounding patients and care, liaising between patient, phelobomist, and nurse.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Train new members of front desk team
- Ensure schedule of daily task are completed
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
Front Desk Clerk
Community Services Board
11.2018 - 05.2021
- Handled client complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Education
Bachelor of Science - Criminal Justice
South University Virginia Beach
Virginia Beach08-2016
Skills
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient scheduling
- Appointment management
- Patient registration
- Microsoft office
- HIPAA guidelines
Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Medical Receptionist
CSL Plasma Behring
10.2021 - Current
Front Desk Clerk
Community Services Board
11.2018 - 05.2021
Bachelor of Science - Criminal Justice
South University Virginia Beach
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