Savannah Berthelot
Fort Walton Beach,FL
Summary
Looking for career growth opportunities. Detail-oriented Senior Medical Receptionist with a strong background in HIPAA compliance and patient scheduling. Proven ability to enhance operational efficiency and improve patient satisfaction through streamlined processes.
Overview
4
4
years of professional experience
Work History
Senior Medical Receptionist
All Season Allergy and Asthma
Fort Walton Beach, FL
03.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed insurance claims and verified patient coverage for seamless billing operations.
- Implemented electronic health record updates to improve data accuracy and accessibility.
- Coordinated with medical staff to ensure timely preparation of patient files for appointments.
- Completed clerical duties and tasks for clinic administration.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
- Streamlined insurance verification processes, resulting in reduced wait times and increased patient satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Senior Risk Analyst
White Wilson
Fort Walton Beach, FL
02.2022 - 03.2023
- Verified insurance eligibility and benefits, ensuring accurate patient information for billing processes.
- Managed patient inquiries, providing clear communication regarding services and appointment details.
- Collaborated with healthcare providers to streamline patient access and improve overall service delivery.
- Monitored patient access metrics, identifying trends to enhance operational efficiency and service quality.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
Pensacola State College
Pensacola, FL05-2029
High School Diploma -
Niceville HIghschool
Niceville, FL05-2019
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Front office management
- Documentation
- Payment collection
- Records maintenance
- Referral verification
- Inventory oversight
- Insurance authorizations
- Scheduling tests and procedures
Timeline
Senior Medical Receptionist
All Season Allergy and Asthma
03.2023 - Current
Senior Risk Analyst
White Wilson
02.2022 - 03.2023
High School Diploma -
Pensacola State College
High School Diploma -
Niceville HIghschool