Arlene Scarlett

Provided administrative and operational support to the sales team by managing benefit investigations, coordinating prior authorizations, assisting patients with financial assistance programs, and communicating with physician offices, patients, and insurance providers. Maintained accurate documentation, resolved insurance and prescription issues, prepared sales reports, and collaborated with cross-functional teams to ensure timely access to specialty medications while delivering excellent customer service and maintaining HIPAA compliance.

Provided compassionate support to patients throughout the specialty medication process by coordinating medication deliveries, assisting with insurance and financial assistance, documenting patient interactions, and communicating with providers and payers. Ensured timely access to therapy, monitored treatment adherence, resolved prescription-related issues, and maintained accurate records while delivering excellent customer service and maintaining HIPAA compliance.

Lead team in resolving complex customer inquiries efficiently. Developed training materials to enhance staff knowledge on resolution processes. Streamlined workflows to improve response times and customer satisfaction. Mentored team members, fostering a collaborative and high-performance environment.

Coordinated specialty patient care by managing medication deliveries, assisting with insurance and financial assistance, maintaining accurate patient records, communicating with providers and patients, monitoring therapy adherence, and resolving prescription-related issues to ensure timely access to treatment and high-quality customer service.

Managed prior authorizations for specialty medications by working with providers, insurance companies, and patients to obtain coverage approvals.

Performed pharmacy technician duties by processing prescriptions, verifying patient and insurance information, managing prior authorizations, maintaining accurate records, assisting patients with medication access, communicating with providers and insurance companies, and ensuring compliance with HIPAA and pharmacy regulations while delivering exceptional customer service.