Arlene Smith
Los Angeles,Ca
Summary
Currently pursuing a full-time position, to obtain a challenging job that will offer a better opportunity to utilize my skills.
Overview
21
21
years of professional experience
Work History
Front Desk/Reservations Agent/Pbx Operator
The Line Hotel Korea Town
Los Angeles
08.2014 - Current
- Answer various questions from guests, Answer Phone call and transfer them to proper extensions, PBX operator, Book reservations for the entire Hotel, Collect payment and make changes for guest
Night Audit/Receptionist/Reservation Agent
Wingate by Wyndham-Los Angeles International Airport
Los Angeles
05.2014 - 06.2015
- Answer various questions from guests, Responsible for checking in and out of guests, PBX operator, Night Audit, Perform Concierge duties, Cashier, collect payments and make changes for guest
Front Office/Receptionist
Sheraton Gateway Hotel-Los Angeles International Airport
Los Angeles
05.2008 - 03.2014
- Provide quality customer service, Obtain knowledge of Hotel Service, Perform Concierge duties, Cashier, collect payments and make changes for guests, Answer various questions from guest, Responsible for checking in and out of guests, PBX operator, Galaxy and Light Speed experience, Awarded Five Recognitions
Qantas Airline for Hallmark Aviation/Customer Service
11.2006 - 04.2008
- Check in passengers, issue tickets, and boarding pass, Greet passengers upon arrival and assist passengers with special needs, Seat changes, upgraded reservation for costumers, applied for visa for costumer, passenger control, data entry, Ten key touch, operator (answer phone), weigh luggage
Aviation Safeguard/Customer Service/Security Agent
11.2024 - 01.2008
- Security screener, checking passports and boarding passes at security entrance, Check employee badge at the Los Angeles International Airport to ensure accuracy, Search aircraft for life vest, Escort elderly in wheelchairs to gates for boarding aircraft
Ralph’s Courtesy Clerk
10.2004 - 11.2005
- Cashiering, Costumer Service, Worked in Various departments including in Deli, Restock food in shelves, Bag clerk
Comcast, Inter Office Assistant
09.2003 - 02.2004
- Filing/Distributing mail, PBX operator, Appointment scheduling, Data entry, Upgrade guest profile
Education
Diploma -
Alain Leroy Locke High School
06.2004
Shell Youth Training Academy
06.2004
Skills
- Seven years customer service experience, PBX operator, Reservation’s agent, Galaxy/Light speed, Opera, Night Audit experience, Advanced Deposit, certification in office assistant, fast learner, enthusiastic, team oriented, and well organized
References
- Dona Lee Lopez, 310-986-1213
- Adriana Deras, 408-840-5671
- Anhjia Lisbey, 310-594-6616
Timeline
Aviation Safeguard/Customer Service/Security Agent
11.2024 - 01.2008
Front Desk/Reservations Agent/Pbx Operator
The Line Hotel Korea Town
08.2014 - Current
Night Audit/Receptionist/Reservation Agent
Wingate by Wyndham-Los Angeles International Airport
05.2014 - 06.2015
Front Office/Receptionist
Sheraton Gateway Hotel-Los Angeles International Airport
05.2008 - 03.2014
Qantas Airline for Hallmark Aviation/Customer Service
11.2006 - 04.2008
Ralph’s Courtesy Clerk
10.2004 - 11.2005
Comcast, Inter Office Assistant
09.2003 - 02.2004
Diploma -
Alain Leroy Locke High School
Shell Youth Training Academy
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