Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ARLENE VILLANUEVA

Lake In The Hills,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

General Manager's AssistantCompliance Specialist (Remote)Closing Facilitator (Remote)Collections Counselor

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid
Location: Lake In The Hills, IL, US
Open to relocation: No

Summary

Administrative and compliance professional with a strong track record of enhancing operational efficiency in regulated environments. Demonstrated ability to manage sensitive records, coordinate executive schedules, and maintain audit-ready documentation. Known for effective communication and managing multiple priorities to support leadership and departmental objectives.

Overview

12
12
years of professional experience

Work History

General Manager's Assistant

Maaco Collision Repair & Auto Painting
08.2022 - 12.2025
  • Provided direct administrative support to the General Manager in a high-volume operations environment.
  • Managed customer communications and documentation to maintain professionalism and accuracy in estimates.
  • Assisted with collision estimates and inventory tracking to support effective purchase order documentation.
  • Coordinated repair schedules and monitored workflow to ensure timely project completion.
  • Conducted quality control checks and maintained organized records of work orders and invoices.
  • Supported daily staff productivity oversight and operational reporting.

Compliance Specialist (Remote)

Guaranteed Rate
11.2021 - 05.2022
  • Reviewed contracts and advertising materials for compliance with federal and state regulations, ensuring adherence to legal standards.
  • Maintained detailed compliance records and regulatory reporting documentation.
  • Conducted internal audits, documenting findings to provide leadership with insights for informed decision-making.
  • Collaborated cross-functionally to resolve discrepancies, implementing corrective actions that enhanced compliance processes.

Closing Facilitator (Remote)

Guaranteed Rate
04.2020 - 11.2021
  • Verified legal and insurance documentation prior to closing approvals.
  • Reviewed financial disclosures to ensure compliance with regulatory deadlines.
  • Maintained detailed case documentation to enhance reporting and ensure audit readiness.
  • Managed high-volume workflow while ensuring accuracy and meeting strict deadlines.

Collections Counselor

Dovenmuehle Mortgage
07.2013 - 04.2020
  • Negotiated payment arrangements to enhance borrower satisfaction and support timely debt resolution.
  • Resolved complex account discrepancies through thorough research and effective interdepartmental coordination, improving overall account accuracy.
  • Managed sensitive borrower accounts in compliance with federal and state regulations.
  • Documented account activity and maintained accurate servicing records to ensure compliance and provide clarity for future reference.

Education

High School Diploma -

Larkin High
Illinois
06-2001

Skills

  • Office Administration & Executive Support Operations
  • Client Relations, Customer Service & Account Management
  • Mortgage Processing, Loan Documentation & File Review
  • Collections Management, Payment Negotiation & Account Resolution
  • Records Management, Data Integrity & Compliance Documentation
  • Scheduling, Calendar Coordination & Workflow Optimization
  • Regulatory Compliance & Detail-Oriented Documentation Control
  • Cross-Functional Team Collaboration & Internal Communications
  • Advanced Microsoft Office Suite (Excel, Word, Outlook)
  • Bilingual Communication: English & Spanish (Written & Verbal)

Languages

Spanish
Native/ Bilingual

Timeline

General Manager's Assistant

Maaco Collision Repair & Auto Painting
08.2022 - 12.2025

Compliance Specialist (Remote)

Guaranteed Rate
11.2021 - 05.2022

Closing Facilitator (Remote)

Guaranteed Rate
04.2020 - 11.2021

Collections Counselor

Dovenmuehle Mortgage
07.2013 - 04.2020

High School Diploma -

Larkin High

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ARLENE VILLANUEVA