NEHEMIA KIPNGETICH KOECH

• Oversaw daily operations, ensuring compliance with safety and service standards.
• Trained and mentored staff to enhance customer service and operational efficiency.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Developed staff schedules to align with peak business hours and improve productivity.
• Managed store operations effectively, ensuring optimal customer service and satisfaction levels.
• Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
• Drove sales and planned promotional and local store marketing activities.
• Supported store opening by setting up office space, equipment and POS systems.

• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Trained and mentored team members to enhance productivity and service quality.
• Implemented process improvements that streamlined workflows and increased efficiency.
• Monitored inventory levels, coordinating restocking efforts to maintain optimal supply.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Defined clear targets and objectives and communicated to other team members.

• Operating a cash register and processing transactions accurately.
• Maintaining a clean and organized store environment.
• Stocking shelves and managing inventory.
• Assisting customers with purchases and answering questions.
• Handling customer complaints and resolving issues.
• Working varying shifts, including nights, weekends, and holidays.
• Performing tasks such as lottery ticket sales, money orders, and ATM maintenance.
• Collaborating with coworkers to achieve sales goals and store objectives.
• Maintaining knowledge of products, services, and promotions.

Following company policies and procedures to ensure a safe and secure work environment.

• Analyzed guest feedback data to identify trends and improve service quality.
• Developed dashboards using Excel and Tableau for real-time performance tracking.
• Collaborated with departments to streamline reporting processes and enhance data accuracy.
• Conducted statistical analyses to support strategic decision-making for hotel operations.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Used statistical methods to analyze data and generate useful business reports.
• Implemented robust control measures to improve analytical output reliability.
• Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
• Created data models to support decision-making processes.