Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Highlights
Timeline
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Arlene Zavala

Maywood,CA

Summary

Dedicated and compassionate Intake Specialist with a strong background in patient assessment, customer service, and care coordination. Adept at conducting evaluations, streamlining intake processes, and providing empathetic support to diverse populations. Proven success in both clinical and remote work environments. Bilingual in English and Spanish, with exceptional communication and conflict resolution skills. Committed to improving patient outcomes through accuracy, efficiency, and team collaboration.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Intake Specialist

Tarzana Treatment Centers
01.2023 - 07.2024
  • - Served as the initial point of contact for patients, streamlining the intake process for efficiency and clarity.
  • - Conducted comprehensive evaluations to assess appropriate levels of care, resulting in improved treatment placements.
  • - Maintained accurate and detailed patient records, enhancing communication between departments.
  • - Supported patients in crisis with empathy, advocating for their needs and ensuring timely intervention.
  • - Successfully worked in a hybrid/remote setting while maintaining high productivity and quality standards.
  • - Helped reduce wait times and increase satisfaction by refining intake procedures.

Education

Masters - Law Program

University of Southern California
Los Angeles, CA

Skills

  • Intake Coordination & Care Assessment
  • Customer Service & Remote Communication
  • Electronic Health Records (EHR)
  • Patient Advocacy & Support
  • Trauma-Informed Care
  • Process Improvement & Efficiency
  • Crisis Intervention & Conflict Resolution
  • Empathy & Active Listening
  • Team Collaboration & Communication
  • HIPAA Compliance

Certification

  • CPR Certified
  • RADT – Registered Alcohol/Drug Technician
  • PSNX Certified (Psychiatric Support)
  • DMH Trained (Los Angeles County Department of Mental Health)

Languages

English (Native)
Spanish (Native)

Professional Highlights

  • Experience delivering high-quality services both in-person and remotely.
  • Skilled in managing confidential information in compliance with HIPAA.
  • Known for a calm, compassionate approach in high-pressure environments.

Timeline

Intake Specialist

Tarzana Treatment Centers
01.2023 - 07.2024

Masters - Law Program

University of Southern California

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