Chelsea Aiken
Poughkeepsie
Summary
Adaptable professional with a strong background in operations and service coordination. Known for exceptional critical thinking and communication skills, contributing to significant efficiency improvements and client support during application processes. A dynamic operations professional with a proven track record of my contributions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Specialist
Mindset Care Inc
New York
02.2024 - Current
- Conduct comprehensive client assessments to determine service eligibility and needs.
- Develop and maintaining accurate client records within the case management system.
- Providing support to clients during the application process, addressing inquires promptly.
Project Manager
Mental Health Association Inc.
West Orange
04.2023 - 02.2024
- Achieved 100% compliance with funding requirements and improved community integration by 20% through an efficient discharge process.
- Assessed client needs and developed personalized care plans to enhance client satisfaction and outcomes.
- Collaborated with multidisciplinary teams to streamline service delivery methods and improve client access to resources.
Self Employed
Self Employment
New York
01.2021 - 04.2023
- Identified and resolved 100% of defects, ensuring a reputation for reliability and excellence in service delivery.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Boosted on-time delivery rate by 20% through meticulous attention to detail and efficient time management.
Operations Manager
True Development Consultations LLC
New York
06.2017 - 01.2023
- Managing client relationships with contributing excellent customer service. Increased customer service satisfaction by 20% through timely resolutions of issues.
- Organizing AI concepts to create and manage schedules which resulted in a 50% reduction in scheduling errors and improved employee morale.
- Streamlined financial reporting process, resulting in a 25% increase in efficiency and a 50% decrease in errors.
Probation Officer
Judicial Correction Services
Fort Walton Beach
08.2019 - 09.2021
- Successfully coordinated court-ordered treatment services for 100+ offenders, exhibiting organizational skills and reducing recidivism rates.
- Presented meticulously documented reports to the court, leading to well-formed decisions and contributing to an increase in probationary compliance measures.
- Significantly reduced court presentation preparation time by 50%, resulting in improvised efficiency and timely decision-making.
Direct Support Professional
Greystone Programs Inc
Poughkeepsie
11.2015 - 06.2019
- Implemented person-centered care plans, resulting in a 20% increase in individual independence and overall satisfaction.
- Empowered adults with developmental disabilities through daily guidance and support, resulting in improved self-esteem and confidence.
- Streamlined data management processes, reducing reporting time by %50 and ensuring 100% accuracy and compliance.
Education
Bachelor of Science - Criminal Justice And Forensics
Mercy College
Dobbs Ferry, NY05-2020
Skills
- Intake procedures
- Client assessment
- Case management
- Service coordination
- Care planning
- Compliance monitoring
- Multidisciplinary collaboration
- Critical thinking
- Resourceful
- Communication
Certification
- Project Management Certification
Timeline
Intake Specialist
Mindset Care Inc
02.2024 - Current
Project Manager
Mental Health Association Inc.
04.2023 - 02.2024
Self Employed
Self Employment
01.2021 - 04.2023
Probation Officer
Judicial Correction Services
08.2019 - 09.2021
Operations Manager
True Development Consultations LLC
06.2017 - 01.2023
Direct Support Professional
Greystone Programs Inc
11.2015 - 06.2019
Bachelor of Science - Criminal Justice And Forensics
Mercy College