Amye Greer
Zavalla
Summary
Detail-oriented Intake Specialist skilled in crisis de-escalation and team collaboration. Proven track record in enhancing intake procedures and managing patient records effectively.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Adapt Health
Lufkin
01.2022 - Current
- Managed patient records using electronic health record systems efficiently.
- Collaborated with team members to enhance intake procedures and workflows.
- Answered and logged incoming inquiries via phone, fax and email.
- Updated patient information on computer system to maintain billing accuracy.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Assistant Manager
Brookshire Brothers
Zavalla
03.2020 - 01.2022
- Coordinated daily operations and supported staff in achieving store goals.
- Managed inventory levels and organized product displays for optimal customer access.
- Trained new team members on store policies and customer service standards.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to enhance operational processes and team productivity.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Lead Residential Assistant
St Giles
Lufkin
03.2019 - 01.2020
- Assisted residents with daily living activities and personal care needs.
- Coordinated recreational activities to promote social engagement among residents.
- Maintained accurate records of resident interactions and care plans.
- Collaborated with healthcare professionals to ensure quality care for residents.
- Provided emotional support and companionship to enhance resident well-being.
- Monitored resident safety and reported concerns to appropriate staff members.
- Performed administrative tasks such as filing paperwork and updating databases related to residential life operations.
- Implemented training programs for new staff on best practices in resident care.
- Conducted room inspections to ensure compliance with housing policies.
- Maintained accurate records of incidents involving residents and staff members.
Direct Support Professional Caregiver
Lufkin State Supported Living Center
Lufkin
03.2016 - 02.2019
- Assisted individuals with daily living activities and personal care needs.
- Supported behavioral management through positive reinforcement strategies.
- Maintained accurate documentation of patient care and treatment plans.
- Collaborated with medical staff to ensure comprehensive care delivery.
- Facilitated social and recreational activities to enhance community engagement.
- Trained new staff on protocols and best practices for caregiving.
- Monitored health and safety of residents in a supportive environment.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Ensured safety of all individuals in the facility at all times.
Education
Some College (No Degree) - Substance Abuse Counselor
Howard Payne University
Brownwood, TXAssociate of Science - Substance Abuse Counselor
Angelina College
Lufkin, TXSkills
- Intake procedures
- Patient information management
- Crisis de-escalation
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Data entry
- Empathic communication
- Critical thinking skills
- Follow-up skills
References
References available upon request.
Timeline
Intake Specialist
Adapt Health
01.2022 - Current
Assistant Manager
Brookshire Brothers
03.2020 - 01.2022
Lead Residential Assistant
St Giles
03.2019 - 01.2020
Direct Support Professional Caregiver
Lufkin State Supported Living Center
03.2016 - 02.2019
Some College (No Degree) - Substance Abuse Counselor
Howard Payne University
Associate of Science - Substance Abuse Counselor
Angelina College