Dualdyn Lora Pena
Yonkers,NY
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Intake Worker
Cayuga Centers
01.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Youth Care Worker
Rising Ground
03.2020 - 10.2022
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
Plumber Technician
D & E Sewer, Mechanical Corp
04.2017 - 08.2020
- Installed, repaired and maintained water, gas and sewer systems.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Assisted with repairs to steam, drainage, and sewer lines.
- Measured, threaded, and cut materials to correct angles.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Inspected sewers and piping systems to assess quality and condition.
- Filled pipe systems with water and air to determine location of leaks.
Education
High School Diploma -
Roosevelt High School Early College
Roosevelt, NY06.2016
Skills
- Multi-Line Phone Systems
- Patient Health Information Access
- Information Intake
- Rehabilitation Medicine
- Call Transfers
- Staff Meetings
- Intake Forms
- Intake Procedures
- Patient Admission
Languages
Spanish
Full Professional
Timeline
Intake Worker
Cayuga Centers
01.2022 - Current
Youth Care Worker
Rising Ground
03.2020 - 10.2022
Plumber Technician
D & E Sewer, Mechanical Corp
04.2017 - 08.2020
High School Diploma -
Roosevelt High School Early College