Arlene M. Franco

• Lead the data vertical of the Berkley School of Nursing (BSON) studies by indicating needs, creating and revising standard operating procedures, and supporting both compliance and program coordination efforts.
• Analyze and evaluate graduate online nursing program processes, policies, operations, and procedures. Analyze program data in order to provide recommendations for new program implementation strategies and operational changes.
• Oversee the implementation and maintenance of enrollment, records, and registration processes for online programs serving a large student population with multiple admission cycles.
• Create visual data dashboards to show admission and enrollment statistics and admission and enrollment projections over time.
• Analyze graduate online nursing program processes, policies, operations, and procedures; provided data-driven recommendations for new program implementation strategies and operational improvements.
• Maintain continuous engagement with stakeholders to ensure efficiency and effective communication within the organization.
• Serve as the architect for institutional data reporting, utilizing enterprise software to deliver analytics on enrollment, retention, and marketing efforts across all academic programs.
• Train and provide support to academic advisors, program staff, and senior leader in data reporting and student record updates across three platforms: INB Banner, Cognos and Salesforce.

• Works closely with online graduate departments to create, populate, and key the schedule of classes.

• Supports graduation tracking and degree conferral.

• Oversees the implementation of critical student record processes.

• Acquires, maintains, and exercises all details of student information systems (Banner, Cognos), internal database (Salesforce, Google Forms), as well as detailed knowledge of academic processes and procedures.

• Prepares and submits reports as needed.

• Interact heavily with Registrar's Office, and is responsible for managing all official documentation related to students' academic records.

• Facilitated open communication channels among key stakeholders involved throughout project lifecycles allowing transparency during critical decision making periods.

• Managed relationships with external vendors involved in the procurement or enhancement of various software tools for effective database management.

• Intelligence support responsible for delivering accurate translation, set up, and constant improvement of operational procedures focusing on quality control.
• Conveyed cultural and social context of translated materials through written communication.
• Ability to convey, in writing, the cultural and social context of translated materials.
• Provided translation instruction and leadership to co-workers, fostering collaboration within the team.
• Delivered accurate translations and improved operational procedures for quality control in intelligence support.

• Researches and verifies that students’ records meet the admission and registration documentation policies; official transcripts, high school transcripts, recommendations and certification forms.
• Prepares preliminary and final transfer credit evaluations.
• Creates and maintains forms required to update student records and files.
• Prepares and revises study plans and advises and participates in course programming.
• Participates in the elaboration and implementation of the site retention plan.
• Processes and submits grades and attendance through Banner & Putty software.
• Served as certifying official for SEVIS and veterans, ensuring compliance with regulations.
• Maintains and correctly manages confidential information in accordance to FERPA regulations.
• Researched and verified students’ records for compliance with admission and registration documentation policies, ensuring accuracy of official transcripts and recommendations.