Arlenis Sanchez
Miami,FL
Summary
Dynamic Assistant Manager with a proven track record at Joseph Cory Holdings LLC, excelling in customer service expertise and staff training. Spearheaded initiatives that significantly improved customer satisfaction and team morale. Known for adept at performance tracking, consistently delivering results that exceed expectations, and easily adaptable to change.
Overview
9
9
years of professional experience
Work History
Assistant Manager, Customer Service
Joseph Cory Holdings LLC
06.2012 - 02.2018
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Interview and hire process for all truck drivers and helpers.
Customer Service Representative
El Dorado Furniture
09.2008 - 06.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2009
Skills
- Customer service expertise
- Staff Training and Development
- Innovation and Creativity
- Performance Tracking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager, Customer Service
Joseph Cory Holdings LLC
06.2012 - 02.2018
Customer Service Representative
El Dorado Furniture
09.2008 - 06.2012
High School Diploma -
Miami Springs Senior High School
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