ARLENY PAULINO
Bronx,NY
Summary
Reliable and bilingual professional with experience in customer service, technical support, and retail sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optometric Technician
Cohen's Fashion Optical
11.2024 - Current
- Assist optometrists in performing pre-screening tests and preparing patients for eye exams.
- Manage double-screen workflows to streamline data input and patient charting.
- Translate for the doctor from Spanish to English to assist Spanish-speaking patients during eye exams.
Apple Specialist
Apple
09.2022 - Current
- Delivered technical support and personalized product recommendations to customers.
- Conducted product workshops, improving customer knowledge and device usage.
- Supported team sales efforts while exceeding individual sales goals.
- Maintained professionalism and calm under high-pressure situations.
Sales Associate / Bra Fit Expert
Victoria's Secret & PINK
09.2019 - 01.2023
- Provided expert bra fitting services to enhance customer confidence and satisfaction.
- Trained new hires in customer service and sales techniques.
- Reorganized sales floor for better product visibility and increased engagement.
Cashier & Customer Service Representative
McDonald's
01.2019 - 09.2019
- Delivered fast and friendly service during high-volume hours.
- Handled transactions and resolved customer concerns efficiently.
Education
Bachelor of Science - Molecular Biology
05.2026
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John Jay College of Criminal Justice
New York, NYundefined
Hostos Community College
Bronx, NYAssociate of Science - Liberal Arts and Sciences
05.2020
Skills
- Service excellence
- Technical Support
- Time Management
- Multitasking
- Cultural Sensitivity
- Sales Techniques
- Conflict Resolution
- Bilingual (Spanish)
- Critical Thinking
- Decision Making
Certification
- Certified EKG Technician (CET)
- Certified Phlebotomy Technician (PT)
Timeline
Optometric Technician
Cohen's Fashion Optical
11.2024 - Current
Apple Specialist
Apple
09.2022 - Current
Sales Associate / Bra Fit Expert
Victoria's Secret & PINK
09.2019 - 01.2023
Cashier & Customer Service Representative
McDonald's
01.2019 - 09.2019
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John Jay College of Criminal Justice
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Hostos Community College