Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ARLENY PAULINO

Bronx,NY

Summary

Reliable and bilingual professional with experience in customer service, technical support, and retail sales.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Optometric Technician

Cohen's Fashion Optical
11.2024 - Current
  • Assist optometrists in performing pre-screening tests and preparing patients for eye exams.
  • Manage double-screen workflows to streamline data input and patient charting.
  • Translate for the doctor from Spanish to English to assist Spanish-speaking patients during eye exams.

Apple Specialist

Apple
09.2022 - Current
  • Delivered technical support and personalized product recommendations to customers.
  • Conducted product workshops, improving customer knowledge and device usage.
  • Supported team sales efforts while exceeding individual sales goals.
  • Maintained professionalism and calm under high-pressure situations.

Sales Associate / Bra Fit Expert

Victoria's Secret & PINK
09.2019 - 01.2023
  • Provided expert bra fitting services to enhance customer confidence and satisfaction.
  • Trained new hires in customer service and sales techniques.
  • Reorganized sales floor for better product visibility and increased engagement.

Cashier & Customer Service Representative

McDonald's
01.2019 - 09.2019
  • Delivered fast and friendly service during high-volume hours.
  • Handled transactions and resolved customer concerns efficiently.

Education

Bachelor of Science - Molecular Biology

05.2026

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John Jay College of Criminal Justice
New York, NY

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Hostos Community College
Bronx, NY

Associate of Science - Liberal Arts and Sciences

05.2020

Skills

  • Service excellence
  • Technical Support
  • Time Management
  • Multitasking
  • Cultural Sensitivity
  • Sales Techniques
  • Conflict Resolution
  • Bilingual (Spanish)
  • Critical Thinking
  • Decision Making

Certification

  • Certified EKG Technician (CET)
  • Certified Phlebotomy Technician (PT)

Timeline

Optometric Technician

Cohen's Fashion Optical
11.2024 - Current

Apple Specialist

Apple
09.2022 - Current

Sales Associate / Bra Fit Expert

Victoria's Secret & PINK
09.2019 - 01.2023

Cashier & Customer Service Representative

McDonald's
01.2019 - 09.2019

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John Jay College of Criminal Justice

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Hostos Community College

Associate of Science - Liberal Arts and Sciences

Bachelor of Science - Molecular Biology

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ARLENY PAULINO