Summary
Overview
Work History
Skills
Timeline
Generic

Bridget Mallek

Nolensville,TN

Summary

Results-driven professional with over 20 years of experience in healthcare administration, business ownership, and customer service excellence. Proven track record of successfully managing multi-location operations, leading diverse teams of up to 15 employees, and driving business growth through strategic marketing and operational efficiency. Expertise in insurance claim processing, patient care coordination, and executing day to day operations. Strong leadership skills combined with proficiency in financial reporting, staff development, and customer relationship management. Committed to delivering exceptional service experiences while ensuring operational excellence and regulatory compliance.

Overview

21
21
years of professional experience

Work History

Optometric Technician

Family Vision Care of Cool Springs
04.2018 - 07.2025
  • Conducted routine tests, including visual acuity, color blindness, and refraction
  • Operated and maintained equipment, such as automated visual field analyzers and Optos photography machine
  • Contact lens training and fitting
  • Maintained a clean and organized work area
  • Managed patient flow operations including scheduling, insurance verification, and benefits coordination using CRM
  • Processed insurance claims through multiple carrier systems with 95%+ accuracy, expediting patient reimbursements
  • Provided expert frame selection consultation combining technical knowledge of prescription requirements
  • Exceeded sales targets while maintaining exceptional customer service standards and building long-term relationships
  • Collaborated with optometrists to ensure seamless patient care and accurate treatment implementation

Salon / Spa Manager

Jon Ric International Massage & Wellness Clinic / Dr. Timothy Barry D.C.
02.2017 - 04.2018
  • Oversaw operations managing spa, salon, and chiropractic services ensuring seamless integration and experiences
  • Led comprehensive human resources functions including recruitment, onboarding, training, and management
  • Coordinated complex scheduling systems for multiple service providers while maximizing appointment efficiency
  • Processed insurance verification and benefits coordination for chiropractic patients, ensuring accurate billing
  • Delivered exceptional customer service across all wellness services, resolving concerns tailored and promptly
  • Implemented operational protocols and quality standards to ensure regulatory compliance and consistent service

President / Owner

All Over Tans Inc.
10.2004 - 06.2016
  • Founded and launched All Over Tans Inc., building from startup to three profitable locations over 12-year period
  • Scaled operations from single-person business to managing 15 employees across multiple locations
  • Developed complete business strategy including site selection, vendor relationships, and competitive market positioning
  • Established financial management systems compiling P&L statements, cash flow analysis, and expense tracking
  • Implemented proactive customer service protocols, personally greeting guests and developing systems to resolve concerns
  • Created comprehensive staff recruitment, training, and performance management programs ensuring consistent service quality
  • Navigated regulatory compliance including health department requirements, business licensing, and industry safety protocols

Skills

  • Microsoft Office Suite
  • Practice Management Software
  • Insurance Claims Processing
  • Financial Reporting & P&L Analysis
  • Team Leadership
  • Multi-Location Operations
  • Staff Development
  • Strategic Planning
  • Vendor Relations
  • Regulatory Compliance
  • Customer Service Excellence
  • Sales Growth
  • Time Management
  • Appointment Scheduling
  • Quality Control
  • Problem-Solving

Timeline

Optometric Technician

Family Vision Care of Cool Springs
04.2018 - 07.2025

Salon / Spa Manager

Jon Ric International Massage & Wellness Clinic / Dr. Timothy Barry D.C.
02.2017 - 04.2018

President / Owner

All Over Tans Inc.
10.2004 - 06.2016

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