ARLENYS AVILA
Boynton Beach,FL
Summary
Dynamic HR professional with proven expertise in talent management and operational oversight, honed at Oracle and other leading firms. Excelled in building strategic relationships, enhancing employee engagement, and surpassing staff utilization forecasts by 90%. Skilled in conflict management and Microsoft Office, I bring a track record of transforming workforce challenges into opportunities for growth. Strategic leader in the management field, known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Site Manager (Hybrid)
Randstad
Fort Lauderdale, FL
01.2024 - Current
- I have managed multiple accounts across various industries, including manufacturing (Bosch), Retail (Walgreens) and call centers (Bosch), serving as a site manager
- In this role, I am responsible for overseeing all Human Resources functions, including client relationship management, recruitment and onboarding, employee relations, performance reviews, compliance, policy implementation, training and development, and employee engagement
ACA Customer Service License Agent (Hybrid)
Enhance Health
Coral Springs, FL
01.2022 - 01.2024
- As an insurance Customer Service Representative, I manage insurance company inquiries, resolve service problems, document customer requests, rewrite policies when necessary and finalize policy adjustments
- Additionally, assisting insurance agents and sales representatives in resolving customer complaints and uploading documents requesting for Marketplace
- I served customers through inbound and outbound calls and also call transfers for service transactions
Staffing Recruiter at Enhance Health (onsite)
Randstad
Coral Springs, FL
01.2021 - 01.2022
- I have managed multiple accounts across various industries, including manufacturing (Bosch), Retail (Walgreens) and call centers (Bosch), serving as a site manager
- In this role, I am responsible for overseeing all Human Resources functions, including client relationship management, recruitment and onboarding, employee relations, performance reviews, compliance, policy implementation, training and development, and employee engagement
Business Owner
Owner
Boynton Beach, FL
01.2016 - 01.2021
- Running a business in a senior community as a household manager.
- Being in charge of operations for different homes, including administrative functions and managing household staff.
- Point person for maintenance, mailing, bills, and errands.
- Manage family schedules, calendars, and appointments.
- Coordinate and handle all aspects of social activities and personal events.
- Responsible for recruiting staff for the house.
- Coordinate house staff activities to ensure maximum efficiency.
- Manage relationships with vendors and service providers, ensuring that all items are invoiced and paid on time.
Human Resources Manager
Oracle
Miami, FL
01.2012 - 01.2016
- Managed and assigned project staff resources for Venezuela, Colombia, Peru, the Caribbean and Central America for Oracle Consulting, until the position was relocated internationally
- Worked together with internal and external business lines in recruiting talent
- Managed the staffing and regional assignment of 60 full-time employees and 72 under contract for three years
- Surpassed the staff utilization forecast for two years, 2013 and 2014, by creating a strategic relationship between delivery and sales
- Negotiated rates with vendors under contract every two years, to ensure the best rates and quality of vendors
- Recruited 60 new hires for the region in Oracle tools to support an approximate of 60 projects in four years
- Created individual career plans for 60 full-time consultants in Latin America which were completed by 90% after a year
- Managed and presented bi-yearly global evaluations to full-time employees in multiple countries, including the coordination of activities between the appraisee and appraiser, to ensure timely evaluations and merit increases
- Managed the global termination process of 18 employees in five countries in four years
- Turned from negative to positive the results from 'A Great Place to Work' survey in all associated with Resource Manager aspects
- Transformed the relationship between the PMs and Consultants by facilitating understanding, supporting negotiations and ensuring adequate conflict management
- Supported the delivery of at least six MBTI 2-day workshops in Latin America directed to consulting and sales
- Coordinated the logistics of approximately six new-hire workshops via conference call for the countries in charge
Education
Bachelor of Science - Computer and Information Sciences
Instituto Universitario de Nuevas Profesiones
Caracas, VenezuelaSkills
- Human Resources
- Relationship building
- Recruiting and staffing
- Training and Development
- Career Planning
- Conflict Management
- Complex problem resolution
- Customer service
- Team Leadership
- Talent Management
- Workforce Management
- Coaching
- Employee Relations
- Performance Management
- Employee engagement
- Personnel Management
- Multitasking
- Team Player
- License 240, Health Insurance Agent
- Sales
- Retention
- HIPAA compliance
- Microsoft Office
- Taleo
- XPLORE
- Randstad at Work App
- IQ Navigator
- TLD Dialer
- 2-40 Health Insurance License
- Data analysis
- Operational oversight
Languages
- Spanish
- English
Affiliations
I embrace an active lifestyle, with a passion for running, boxing, and weightlifting. Additionally, I actively volunteer with EMAUS, a Catholic group, contributing my time and energy to their community work.
Timeline
Site Manager (Hybrid)
Randstad
01.2024 - Current
ACA Customer Service License Agent (Hybrid)
Enhance Health
01.2022 - 01.2024
Staffing Recruiter at Enhance Health (onsite)
Randstad
01.2021 - 01.2022
Business Owner
Owner
01.2016 - 01.2021
Human Resources Manager
Oracle
01.2012 - 01.2016
Bachelor of Science - Computer and Information Sciences
Instituto Universitario de Nuevas Profesiones
Similar Profiles
Ayoub AdliAyoub Adli
Chargé de recrutement at RandstadChargé de recrutement at Randstad
Dezerae LittleDezerae Little
Tier 2 Benefits Specialist at RandstadTier 2 Benefits Specialist at Randstad
Christie StrazzellaChristie Strazzella
Client Success for Vanguard at RandstadClient Success for Vanguard at Randstad
Mahek AnandMahek Anand
Senior Recruitment Consultant at RandstadSenior Recruitment Consultant at Randstad
Samantha WeinbergSamantha Weinberg
Babysitter at Private HomeBabysitter at Private Home