Arlesha Banks
Rowlett
Summary
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service/Scheduler
DaBella
Dallas
09.2025 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Collaborated with cross-functional teams to escalate unresolved issues, ensuring swift resolutions and improved customer experiences
- Identified process improvements by analyzing common customer inquiries and pain points, enhancing overall service quality
- Upsold additional products or services to customers based on their needs and preferences
- Followed up with customers after issue resolution, confirming satisfaction and fostering ongoing positive relationships
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements
Warehouse Worker
The supply house
Farmers Branch
08.2023 - Current
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
- Trained new warehouse employees on proper procedures for handling materials and operating equipment to ensure compliance and safety
- Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
- Collaborated with team members to streamline workflow and achieve daily production goals
- Coordinated with cross-functional teams (e.g., logistics, purchasing) to enhance efficiency of inbound/outbound shipment processes
- Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
Warehouse Worker
TAGG Logistics LLC
Garland
06.2022 - 08.2023
- Efficiently picked and packed customer orders according to established procedures and quality standards
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
- Utilized handheld scanners to track inventory movement, ensuring proper stock levels at all times
- Collaborated with team members to meet daily production goals, consistently achieving XX% productivity targets
- Performed regular quality checks on products to ensure they met specifications and were free from defects
- Trained new employees on picking, packing, and safety protocols to ensure smooth integration into the team
- Maintained a clean and organized work area, promoting a safe working environment for all staff members
- Collaborated with cross-functional teams such as shipping/receiving, inventory control, and customer service departments to resolve any order-related inquiries or concerns from customers
Labeler/Assembler/packer
Tuesday Morning
Farmers Branch
03.2022 - 05.2022
- Unboxing
- Labeling
- Assembly line
- Cutting
- Processing over 800 orders
Receiving Associate
Neiman Marcus
Dallas
10.2021 - 03.2022
- Counted inventory items to maintain accurate stock levels.
- Sorted items by category to enhance warehouse organization.
- Utilized RF gun to streamline inventory scanning and tracking.
- Measured components to ensure specifications were met.
- Operated dollies to transport materials efficiently.
- Operated pallet jacks to move goods across warehouse floors.
- Load onto pallets
Picker/Packer
Mgm
Richardson
03.2021 - 09.2021
- Retrieved items for customer orders
- Created shipping boxes for customer orders
- Packed to be delivered to FedEx, UPS and USPS
- Inventory
- Performed accurate counting of inventory items
- Sorted items based on categories for efficient organization
- Handled heavy items up to 60 pounds for delivery preparation
- Cut and measured materials for packaging purposes
- Applied labels to products for identification and tracking
Customer Service Representative/kitchen manager
Circle K
Dallas
08.2018 - 10.2020
- Cashier
- Cook
- Prep
- Greet customers
- Orders
- Stock
- Promote sales
- Audit
- Hostess
Coffee Host
Flying J Travel Center #726
Dallas
10.2015 - 08.2018
- The coffee server, or "coffee host," is primarily responsible for driving sales through coffee execution, appearance, and maintenance.
- The coffee host is also responsible for providing customers with excellent service and assisting with beverage choices to ensure that each customer enjoys an unparalleled store experience.
Caregiver DDN
Valley Care Residential
Fresno
05.2014 - 07.2014
- Home management tasks including housekeeping, laundry, shopping and errands.
- Prepared and served simple modified diets according to instructions and assisted with feeding.
- Facilitated bathing, dressing, and grooming to enhance client comfort and dignity.
- Assisted self-directed consumers with transfer and ambulance including use of cane, walker and wheelchair.
- Supported self-directed consumers with transfers and mobility using cane, walker, and wheelchair to promote independence.
- Administered routine skin care and assisted clients in applying nonprescription medications to maintain skin health.
- Assist clients with reminding them of their home maintenance exercise programs.
- Recorded client's weight during routine health assessments.
- Gathered routine specimens for laboratory testing and analysis.
Education
Business computers - Some college
Fresno City College
Fresno, CAHigh school diploma -
Herbert Hoover High School
Fresno, CASkills
- Scheduling appointments
- Appointment scheduling
- Customer inquiry handling
- Data entry
- Billing inquiries
- Microsoft Outlook
- Microsoft Powerpoint
- Computer literacy
- Computer operation
- Outbound logistics
- Order shipping
- Warehouse management system
- Inventory management
- Picking
- Packaging
- Stock organizing
- Warehouse supervisor experience
Certification
- Professional Development-Fresno City College Training Institute, 01/01/15, Present, Multiple on-the-job training experiences, including telephone techniques. Used PC to process filing records alphabetically and numerically. Stress management strategies and the importance of workplace ethics and effective communications in diverse environment. Business math, calculating invoices, determining discounts/sales tax and payroll. General proficiency in standard American English through a strong understanding of English Grammar. Keyboarding 45 wpm and ten-key proficiency.
- Non-CDL Class C Driver's License
Additional Information - Authorized To Work
US for any employer
Timeline
Customer Service/Scheduler
DaBella
09.2025 - Current
Warehouse Worker
The supply house
08.2023 - Current
Warehouse Worker
TAGG Logistics LLC
06.2022 - 08.2023
Labeler/Assembler/packer
Tuesday Morning
03.2022 - 05.2022
Receiving Associate
Neiman Marcus
10.2021 - 03.2022
Picker/Packer
Mgm
03.2021 - 09.2021
Customer Service Representative/kitchen manager
Circle K
08.2018 - 10.2020
Coffee Host
Flying J Travel Center #726
10.2015 - 08.2018
Caregiver DDN
Valley Care Residential
05.2014 - 07.2014
Business computers - Some college
Fresno City College
High school diploma -
Herbert Hoover High School