Jamie Brown
Nashville,USA
Summary
Customer service professional with comprehensive background in scheduling and optimizing customer interactions. Known for reliability and adaptability in dynamic settings. Possesses key skills in communication and time management, ensuring smooth operations and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Customer Service/Scheduler
No Bounds Moving and Storage
Nashville, Tennessee (Remote)
05.2022 - 03.2026
- Scheduled and coordinated customer appointments for moving services, enhancing overall operational efficiency.
- Managed communication between clients and moving teams to ensure seamless service delivery.
- Ordered supplies and miscellaneous errands.
- WAH/Remote
Customer Service Specialist
HSN
07.2020 - 05.2022
- Managed high call volume while maintaining a courteous and professional demeanor
- Successfully handled calls from shoppers.
- Assisted customers with payments and refunds.
- Addressed customer complaints and mitigated dissatisfaction by employing timely solutions.
- Loved offering additional products for upselling.
- Resolved tracking issues, processed payments and refunds as needed.
- WAH Remote.
Administrative Assistant, HEDIS
Randstad (Cigna-Healthspring)
Nashville, TN
02.2016 - 05.2016
- Receive requested medical records electronically or via mail.
- Scan medical records received by mail into an electronic file.
- Manipulated bulk medical records received electronically into individual records.
- Entered manipulated records into database (QSHR).
Patient Access Specialist I, Internal Medicine Department
Vanderbilt Medical Center
Nashville, TN
01.2015 - 10.2015
- Provide clear and professional information during inbound/outbound calls while protecting patient privacy using standard HIPAA protocol.
- Schedule patient appointments in Epic or other scheduling system. Verify and update patient information.
- Efficiently and effectively communicate messages to clinic staff using department guidelines to define priority.
- Initiate referrals for patients and providers when needed.
- Complete required compliance training annually.
Customer Service Representative
Cigna –Healthspring
Nashville, TN
02.2013 - 12.2014
- Answered inbound calls in a call center environment from members regarding member benefits, claims, referrals and authorizations. Used standard HIPAA verification protocol.
- Managed high-volume call center operations, ensuring timely responses to client needs..
- Resolved customer complaints with empathy.
- Complete required compliance training annually.
Data Entry III (Second Medicare Open Enrollment Season)
Randstad (Cigna-Healthspring)
Nashville, TN
08.2012 - 02.2013
- Entered member open enrollment applications.
- Entered prospective applicant information into a database.
- Analyzed audit reports for accuracy.
- Communicated effectively with sales team and co-workers.
Administrative Assistant, Business Valuations
Henry & Horne, LLP
Tempe, AZ
02.2012 - 07.2012
- Maintained business valuation director’s calendar.
- Finalize valuation reports.
- Prepared finalized bounded reports for clients.
- Coordinated travel arrangements for department staff.
- Receptionist backup.
Data Entry III
Randstad (Cigna-Healthspring)
Nashville, TN
10.2011 - 12.2011
- Entered member open enrollment applications.
- Entered prospective applicant information into a database.
- Analyzed audit reports for accuracy.
- Communicated effectively with sales team and co-workers.
Senior Purchasing Coordinator
Beazer Homes Incorporated
Nashville, TN
12.2003 - 11.2010
Benefits Coordinator (210 employees)
TransCor America, LLC
Nashville, TN
06.2001 - 02.2003
Benefits Coordinator (2,000+ employees)
Gaylord Opryland Hotel
Nashville, TN
06.1999 - 06.2001
Human Resources Assistant (400+ employees)
Sumner Regional Medical Center
Gallatin, TN
04.1999 - 06.1999
Assistant Clerical Support – Cardiovascular Laboratory
Sumner Regional Medical Center
Gallatin, TN
08.1998 - 04.1999
Human Resource Specialist I (180 employees)
Williams Gateway Airport Authority
Mesa, AZ
04.1993 - 07.1998
Education
Health Unit Coordinating
Pima Medical Institute
05-1998
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Gilbert Leadership Program
Gilbert, Arizona05-1997
Skills
- Strong organization
- Call center experience
- Escalation handling
- Data entry proficiency
- Customer focus
- Appointment scheduling
- Workload management
- Customer satisfaction measurement
- Remote work capabilities
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Calm under pressure
- Active listening
- Verbal and written communication
- Problem resolution
- Microsoft office
- Phone etiquette
Timeline
Customer Service/Scheduler
No Bounds Moving and Storage
05.2022 - 03.2026
Customer Service Specialist
HSN
07.2020 - 05.2022
Administrative Assistant, HEDIS
Randstad (Cigna-Healthspring)
02.2016 - 05.2016
Patient Access Specialist I, Internal Medicine Department
Vanderbilt Medical Center
01.2015 - 10.2015
Customer Service Representative
Cigna –Healthspring
02.2013 - 12.2014
Data Entry III (Second Medicare Open Enrollment Season)
Randstad (Cigna-Healthspring)
08.2012 - 02.2013
Administrative Assistant, Business Valuations
Henry & Horne, LLP
02.2012 - 07.2012
Data Entry III
Randstad (Cigna-Healthspring)
10.2011 - 12.2011
Senior Purchasing Coordinator
Beazer Homes Incorporated
12.2003 - 11.2010
Benefits Coordinator (210 employees)
TransCor America, LLC
06.2001 - 02.2003
Benefits Coordinator (2,000+ employees)
Gaylord Opryland Hotel
06.1999 - 06.2001
Human Resources Assistant (400+ employees)
Sumner Regional Medical Center
04.1999 - 06.1999
Assistant Clerical Support – Cardiovascular Laboratory
Sumner Regional Medical Center
08.1998 - 04.1999
Human Resource Specialist I (180 employees)
Williams Gateway Airport Authority
04.1993 - 07.1998
Health Unit Coordinating
Pima Medical Institute
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Gilbert Leadership Program