Jamie Brown
Nashville,USA
Summary
Customer service professional with comprehensive background in scheduling and optimizing customer interactions. Known for reliability and adaptability in dynamic settings. Possesses key skills in communication and time management, ensuring smooth operations and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Customer Service/Scheduler
No Bounds Moving and Storage
2022.05 - 2026.03
- Scheduled and coordinated customer appointments for moving services, enhancing overall operational efficiency.
- Managed communication between clients and moving teams to ensure seamless service delivery.
- Ordered supplies and miscellaneous errands.
- WAH/Remote
Customer Service Specialist
HSN
2020.07 - 2022.05
- Managed high call volume while maintaining a courteous and professional demeanor
- Successfully handled calls from shoppers.
- Assisted customers with payments and refunds.
- Addressed customer complaints and mitigated dissatisfaction by employing timely solutions.
- Loved offering additional products for upselling.
- Resolved tracking issues, processed payments and refunds as needed.
- WAH Remote.
Administrative Assistant, HEDIS
Randstad (Cigna-Healthspring)
2016.02 - 2016.05
- Receive requested medical records electronically or via mail.
- Scan medical records received by mail into an electronic file.
- Manipulated bulk medical records received electronically into individual records.
- Entered manipulated records into database (QSHR).
Patient Access Specialist I, Internal Medicine Department
Vanderbilt Medical Center
2015.01 - 2015.10
- Provide clear and professional information during inbound/outbound calls while protecting patient privacy using standard HIPAA protocol.
- Schedule patient appointments in Epic or other scheduling system. Verify and update patient information.
- Efficiently and effectively communicate messages to clinic staff using department guidelines to define priority.
- Initiate referrals for patients and providers when needed.
- Complete required compliance training annually.
Customer Service Representative
Cigna –Healthspring
2013.02 - 2014.12
- Answered inbound calls in a call center environment from members regarding member benefits, claims, referrals and authorizations. Used standard HIPAA verification protocol.
- Managed high-volume call center operations, ensuring timely responses to client needs..
- Resolved customer complaints with empathy.
- Complete required compliance training annually.
Data Entry III (Second Medicare Open Enrollment Season)
Randstad (Cigna-Healthspring)
2012.08 - 2013.02
- Entered member open enrollment applications.
- Entered prospective applicant information into a database.
- Analyzed audit reports for accuracy.
- Communicated effectively with sales team and co-workers.
Administrative Assistant, Business Valuations
Henry & Horne, LLP
2012.02 - 2012.07
- Maintained business valuation director’s calendar.
- Finalize valuation reports.
- Prepared finalized bounded reports for clients.
- Coordinated travel arrangements for department staff.
- Receptionist backup.
Data Entry III
Randstad (Cigna-Healthspring)
2011.10 - 2011.12
- Entered member open enrollment applications.
- Entered prospective applicant information into a database.
- Analyzed audit reports for accuracy.
- Communicated effectively with sales team and co-workers.
Senior Purchasing Coordinator
Beazer Homes Incorporated
2003.12 - 2010.11
Benefits Coordinator (210 employees)
TransCor America, LLC
2001.06 - 2003.02
Benefits Coordinator (2,000+ employees)
Gaylord Opryland Hotel
1999.06 - 2001.06
Human Resources Assistant (400+ employees)
Sumner Regional Medical Center
1999.04 - 1999.06
Assistant Clerical Support – Cardiovascular Laboratory
Sumner Regional Medical Center
1998.08 - 1999.04
Human Resource Specialist I (180 employees)
Williams Gateway Airport Authority
1993.04 - 1998.07
Education
Health Unit Coordinating
Pima Medical Institute
1998-05
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Gilbert Leadership Program
Gilbert, Arizona1997-05
Skills
- Strong organization
- Call center experience
- Escalation handling
- Data entry proficiency
- Customer focus
- Appointment scheduling
- Workload management
- Customer satisfaction measurement
- Remote work capabilities
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Calm under pressure
- Active listening
- Verbal and written communication
- Problem resolution
- Microsoft office
- Phone etiquette
Timeline
Customer Service/Scheduler
No Bounds Moving and Storage
2022.05 - 2026.03
Customer Service Specialist
HSN
2020.07 - 2022.05
Administrative Assistant, HEDIS
Randstad (Cigna-Healthspring)
2016.02 - 2016.05
Patient Access Specialist I, Internal Medicine Department
Vanderbilt Medical Center
2015.01 - 2015.10
Customer Service Representative
Cigna –Healthspring
2013.02 - 2014.12
Data Entry III (Second Medicare Open Enrollment Season)
Randstad (Cigna-Healthspring)
2012.08 - 2013.02
Administrative Assistant, Business Valuations
Henry & Horne, LLP
2012.02 - 2012.07
Data Entry III
Randstad (Cigna-Healthspring)
2011.10 - 2011.12
Senior Purchasing Coordinator
Beazer Homes Incorporated
2003.12 - 2010.11
Benefits Coordinator (210 employees)
TransCor America, LLC
2001.06 - 2003.02
Benefits Coordinator (2,000+ employees)
Gaylord Opryland Hotel
1999.06 - 2001.06
Human Resources Assistant (400+ employees)
Sumner Regional Medical Center
1999.04 - 1999.06
Assistant Clerical Support – Cardiovascular Laboratory
Sumner Regional Medical Center
1998.08 - 1999.04
Human Resource Specialist I (180 employees)
Williams Gateway Airport Authority
1993.04 - 1998.07
Health Unit Coordinating
Pima Medical Institute
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Gilbert Leadership Program