Arleth Hernandez
Manor,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Wings N More. Proven ability to enhance guest engagement and streamline operations through effective cash handling and POS operation. Recognized for fostering team collaboration and maintaining high cleanliness standards, ensuring a positive dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/bartender
Wings N More
12.2019 - 09.2025
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Collaborated with kitchen staff to expedite food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Accurately processed customer orders using point-of-sale system, enhancing order efficiency.
- Managed cash handling and settlement procedures at end of shifts, ensuring accuracy in transactions.
- Demonstrated adaptability by quickly responding to customer requests and resolving issues effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Mandolas Italian Grill
08.2022 - 09.2023
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Collaborated with kitchen staff to expedite food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Accurately processed customer orders using point-of-sale system, enhancing order efficiency.
- Managed cash handling and settlement procedures at end of shifts, ensuring accuracy in transactions.
- Demonstrated adaptability by quickly responding to customer requests and resolving issues effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Supervisor/ Assistant Manger
Perfection Maid Services
05.2021 - 07.2022
- Supervised cleaning teams to ensure adherence to quality standards and client specifications.
- Trained new staff on effective cleaning techniques and safety protocols.
- Scheduled and coordinated team assignments to optimize workflow efficiency.
- Conducted regular inspections to maintain high cleanliness standards across all properties.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Monitored inventory levels of cleaning supplies, placing orders as needed to prevent shortages.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
High School Diploma -
John B Connally High School
Austin Tx 06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Cleanliness standards
- Team collaboration
- Supply restocking
- Table bussing
- Point of sale operation
- Beverage preparation
- Guest seating
- Daily specials memorization
- POS operation
- Positive and professional
- Warm and friendly
- Bilingual
Certification
TABC , Texas food handlers
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Mandolas Italian Grill
08.2022 - 09.2023
Supervisor/ Assistant Manger
Perfection Maid Services
05.2021 - 07.2022
Server/bartender
Wings N More
12.2019 - 09.2025
High School Diploma -
John B Connally High School