Arleth Macias
Phoenix,AZ
Summary
Operations and Program Management leader with experience leading large-scale initiatives, improving processes, optimizing workforce performance, and driving operational efficiency. Proven ability to manage cross-functional projects, develop scalable solutions, and deliver measurable results aligned with business goals.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Operations Manager
Adobe Population Health
Phoenix, Arizona
11.2020 - 06.2026
- Supervised daily workflow of employees to maximize productivity and uphold quality standards.
- Collaborated with leadership on strategic initiatives to drive operational excellence.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary actions.
- Developed Salesforce dashboards with IT to facilitate effective data presentation.
- Presented data to health plans on performance and outreach.
- Managed department revenue and exceeded contractual goals and expectations.
Customer Support Associate
Adobe Population Health
Phoenix, AZ
06.2020 - 11.2020
- Assisted members with scheduling Nurse Practitioners.
- Scheduled for other departments such as Social Work, Case Management, and the Clinical team.
- Responsible for meeting scheduling goals along with calling goals.
- Conducted training sessions for new staff members to ensure effective onboarding.
Waitress
Los Sombreros Restaurant
Scottsdale, Arizona
06.2018 - 12.2018
- Greeted customers, answered inquiries, and recommended specials to enhance guest experience.
- Clarified menu items, ingredients, and pricing to facilitate informed customer choices.
- Processed food and drink orders for timely delivery to guests.
- Maintained communication with kitchen staff regarding item availability and wait times.
Waitress
Lins Grand Buffet
Phoenix, Arizona
05.2016 - 04.2018
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness of dining area and assisted with table settings.
Skills
- Operations management
- Revenue management
- Strategic planning
- Data analysis
- Data visualization
- Executive Reporting
- Team Development
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
Adobe Population Health
11.2020 - 06.2026
Customer Support Associate
Adobe Population Health
06.2020 - 11.2020
Waitress
Los Sombreros Restaurant
06.2018 - 12.2018
Waitress
Lins Grand Buffet
05.2016 - 04.2018