Arleth Medina
Miami,FL
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
5
5
years of professional experience
1
1
Certification
Work History
UPS Driver Supervisor
UPS
Miami, United States
10.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed, hired and trained new employees for production positions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Performed annual evaluations and reviews for large staff of employees.
- Monitored driver performance and provided guidance on safety measures.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Provided feedback on employee performance and identified areas of improvement.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
- Tracked driver behavior, timekeeping and attendance.
Party Host
Urban Air Trampoline And Adventure Park
Miami, Florida
06.2019 - 06.2020
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Decorated and set tables in accordance with party themes and age groups.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Directed guests to correct areas for eating, dancing and other services.
- Planned themes for birthday parties and purchased decorations.
- Took information about guests' party size, led to seating, offered menus and [Action].
- Planned parties according to customer specifications.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Issued tickets to customers and collected payment and fees for desired services.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL04-2025
Skills
- Training and Development
- Priority Management
- Conflict Resolution
- Scheduling
- Staff Management
- Processes and Procedures
- Operations management
- Safety Procedures
- Financial Management
- Strategic planning
- Team Building
- Organization and Time management
- Adaptability
- Multitasking
Certification
- UPS Certified Driver
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
UPS Driver Supervisor
UPS
10.2020 - Current
Party Host
Urban Air Trampoline And Adventure Park
06.2019 - 06.2020
Associate of Science - Nursing
Miami Dade College