Zaya Henderson
Supervisor
Minneapolis,MN
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
5
5
years of professional experience
1
1
Certification
Work History
UPS Part Time Supervisor
UPS
11.2023 - Current
- As a UPS Supervisor, I have to make sure areas such as package handling, operations, truck loading, and vendor relationships are working fine
- Most of my common duties are monitoring package handlers, making sure packages are loaded in time, setting schedules, preventing losses, ensuring safety standards compliance, and reporting to managers
UPS Package Handler
UPS
07.2023 - 11.2023
- I had to sort and group packages according to their intended destinations and load them into appropriate delivery vehicles.
Curbside In-Store Shopper
HEB
06.2021 - 03.2023
- I shop the groceries for customers who order them in the store and I take them out to their vehicles from a day-to-day basis
- Certain days I'll be taking them to the customers, other days I'll be shopping the groceries for them.
Hostess
SeaWorld Parks & Entertainment
06.2019 - 08.2019
- As Hostess, my job was the following
- Greet and welcome families into the park
- Answer any questions regarding the park
- Scan tickets and direct families to places they'd best enjoy in the park
Education
High school diploma - Computer Science
Southwest High School
San Antonio, TX06.2021
Skills
- Host/Hostess
- Customer service (1 year)
- Organizational Skills
- Communication skills (5 years)
- Design thinking (Less than 1 year)
- Animal care
- Pet care
- Animal handling
- Customer service (5 years)
- Animal restraint
- Supervising experience (1 year)
- Computer operation
- Staff Management
- Operations Management
- Schedule development
- Priority management
- Training and mentoring
- Staff Development
- Staff Discipline
- Processes and procedures
- Employee Motivation
- Goal-Oriented
- Multitasking Abilities
- Teamwork and Collaboration
- Active Listening
- Time management abilities
- Problem-solving abilities
- Analytical Thinking
- Attention to Detail
- Team Collaboration
- Effective Communication
- Team building
- Relationship Building
- Adaptability and Flexibility
- Task Prioritization
- Problem-Solving
- Multitasking
- Decision-Making
- Adaptability
- Self Motivation
- Analytical Skills
Accomplishments
One of my major accomplishments would have to come out of my years of playing basketball throughout high school. I gained an exceptional amount of physical strength and mental a capacity to understand how to push myself in ways that I haven’t.
Certification
Driver's License, 11/01/20, 11/01/28
Additional Information
- I'm currently working at UPS on the following days:
- Monday - Friday ( 9:30 am- 3:30 am) It would be amazing if I could be able to work around my current schedule with some extra hours.
Languages
English
Native or Bilingual
Timeline
UPS Part Time Supervisor
UPS
11.2023 - Current
UPS Package Handler
UPS
07.2023 - 11.2023
Curbside In-Store Shopper
HEB
06.2021 - 03.2023
Hostess
SeaWorld Parks & Entertainment
06.2019 - 08.2019
High school diploma - Computer Science
Southwest High School
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