Arleth Pena
Las Vegas,NV
Summary
Dynamic and dedicated professional with experience at ANB Wendy's, excelling in customer service and food preparation. Proven ability to enhance team productivity and maintain high health standards. Skilled in cash handling and multitasking, consistently delivering a positive dining experience while ensuring cleanliness and organization in fast-paced environments.
Overview
2024
2024
years of professional experience
Work History
Crew Team Member
ANB Wendys
- Operated kitchen equipment to prepare food items efficiently and safely.
- Assisted in maintaining cleanliness and organization of workstations.
- Collaborated with team members to ensure timely service during peak hours.
- Followed safety and sanitation guidelines to uphold health standards.
- Engaged with customers to enhance dining experience through friendly service.
- Supported inventory management by restocking supplies as needed.
- Adapted quickly to changing priorities in fast-paced environment.
- Maintained a positive attitude while working under pressure during busy shifts.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
Cafeteria Worker
CCSD
Las Vegas, NV
08.2022 - 05.2023
- Prepared and served nutritious meals in compliance with health and safety regulations.
- Maintained cleanliness of food preparation areas and dining spaces to ensure a hygienic environment.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to efficiently execute meal service during peak hours.
- Ensured accurate portioning of food items to minimize waste and support budgetary goals.
- Responded to student inquiries regarding menu items, fostering a welcoming dining atmosphere.
- Participated in training new staff on safety protocols and operational procedures for meal service.
- Implemented feedback from students and staff to enhance overall cafeteria experience and satisfaction.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Valley High
Las Vegas, NV05.2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Food handling
- Cash handling
- Cooking
- Food preparation
- Teamwork and collaboration
- Cleaning and sanitation
- Beverage preparation
- Dishwashing
- Food running
- Kitchen equipment maintenance
- Health code compliance
- Ordering procedures
- Positive attitude
- Workplace safety
- Cleaning
- Taking orders
Timeline
Cafeteria Worker
CCSD
08.2022 - 05.2023
Crew Team Member
ANB Wendys
High School Diploma -
Valley High