Arleth Primero
El Paso,TX
Summary
Dynamic professional with a strong background in customer service and procurement. Skilled in managing high-volume transactions and maintaining meticulous records, demonstrating attention to detail, and effective communication. Bilingual in Spanish, fostering strong relationships across diverse teams. I excel in conflict resolution and team collaboration, ensuring seamless operations and fostering lasting client relationships.
Overview
3
3
years of professional experience
Work History
Server
BJ's Brewhouse
El Paso, TX
03.2022 - 01.2024
- Adapted quickly to fast-paced, high-pressure environments, ensuring seamless service.
- Delivered exceptional customer service, cultivating lasting relationships with guests, and converting first-time customers into loyal regulars.
- Managed high-volume transactions, handling thousands of dollars in daily sales with precision and integrity while strategically upselling, driving increased revenue for the restaurant.
- Followed strict steps of service with attention to detail, frequently earning praise from supervisors for maintaining company standards and enhancing the guest experience.
- Maintained a professional demeanor while handling customer concerns, resolving issues promptly to uphold the restaurant's reputation while simultaneously fostering a positive work environment and building strong team rapport.
Procurement and Planning
National Pecan
Fabens, TX
09.2020 - 07.2021
- Processed purchase orders (POs) with accuracy, ensuring compliance with company standards and efficient order fulfillment.
- Assisted in vendor relations by facilitating contracts between buyers and sellers, ensuring terms were mutually agreed upon, approved, and successfully executed ensuring timely delivery and quality goods.
- Collaborated closely with procurement and planning teams across sister locations in Georgia, California, and Juarez, to align material availability with production priorities, preventing bottlenecks in workflow while ensuring smooth communication and fostering strong inter-company relationships.
- Maintained meticulous records of POs, contracts, supplier agreements, and inventory by analyzing daily, weekly, monthly, and yearly sales revenue through detailed spreadsheets, providing actionable insights to improve planning strategies.
- Coordinated the shipment of product samples to potential buyers, contributing to new business opportunities and fostering client relationships.
- Supported procurement and planning activities for multimillion-dollar transactions, ensuring accuracy, timeliness, and adherence to budget constraints.
Skills
- Fluent in Spanish
- Attention to detail
- Conflict resolution
- Customer service excellence
- Effective communication
- Organizational skills
- Patience and empathy
- Positive attitude
- Proactive problem solving
- Quick learner
- Reliability
- Service-oriented approach
- Strong work ethic
- Team collaboration
- Time management
- Upselling techniques
Timeline
Server
BJ's Brewhouse
03.2022 - 01.2024
Procurement and Planning
National Pecan
09.2020 - 07.2021