Sung Hoon Seo
Las Vegas,NV
Summary
Studying from University of Nevada Las Vegas, I am currently in my Junior year. During my school years I have been learning a lot about customer service and operation in hospitality. With my fluency in languages I have learned to understand other's cultural background and strengthen my communication skill.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Q Bistro
08.2022 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service assistance
Brian D Allgood Army Community Hospital
06.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Education
Bachelor of Science - Hospitality Administration And Management
University of Nevada Las Vegas
Las Vegas12.2024
Skills
- Guest Engagement
- Fluent in English
- Fluent in Korean
- Fluent in Spanish
- Client Services
- Cultural Expertise
Accomplishments
- Supervised team of 12 members when I was in the Army.
Affiliations
- Association Representing Korea
Certification
Microsoft 365
Food Handler safety card
Timeline
Server
Q Bistro
08.2022 - 06.2023
Customer Service assistance
Brian D Allgood Army Community Hospital
06.2020 - 12.2021
Bachelor of Science - Hospitality Administration And Management
University of Nevada Las Vegas
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