Arleth Vanessa Gomez Tochihuitl
Jackson,New Jersey
Summary
Motivated individual with a passion for leading teams with a positive attitude. Obtained excellent communication and organizational skills. Willingness to take on added responsibilities to meet team goals. Experienced in managing daily operations and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Package Handler
Tyh Warehouse
Lakewood, NJ
04.2024 - Current
- Sorts packages and stacks them on pallets
- Adheres to all warehouse safety guidelines
- Report any issues to the warehouse manager
- Loads and unloads packages at the warehouse
- Make sure all packages are properly packed and loaded
- Follows written and verbal instructions from the warehouse manager
- Prepares packages for delivery using scanners, handheld printers, and packing materials
Cashier
Chicken Holiday
Jackson, NJ
02.2018 - 06.2024
- Provides a pleasant and efficient customer-focused experience
- Registers meal orders on a cash register or inputs orders on a computerized device
- Resolves customer issues and answers questions about offerings and purchasing processes
- Processes return transactions
- Contributes to inventory management
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, checks, or charge payments and makes change for customers
- Verifies credit acceptance and operates credit card authorization systems
- Balances the cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures
- Provides pricing information to customers
- Maintains a clean and orderly workstation
- Bags orders if necessary
Customer Service
The Cookie Corner
Lakewood, NJ
06.2020 - 04.2024
- Identify and assess customers' needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Assist with placement of orders, refunds, or exchanges
- Collaborate with other departments to ensure customer satisfaction
- Stocking the bakery
- Operating and cleaning equipment
- Packing and labeling bakery products
Restaurant Waiter
Fine arts watering
Lakewood, 08701
03.2015 - 08.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Cosmetology -
Ocean County College
Toms River, NJ05-2026
Diploma -
Jackson Liberty High School
Jackson, New Jersey01.2020
Skills
- Drawer management
- Cash handling expertise
- Payment processing
- Team building and leadership
- Complaint resolution
- Time management
- Staff management
- Focused on customer satisfaction
- Performance improvement
- Gathering information
- Answering questions
- Team collaboration
- Problem-solving
- Self-motivated and disciplined
- Inventory control
Languages
- English
- Spanish
Timeline
Package Handler
Tyh Warehouse
04.2024 - Current
Customer Service
The Cookie Corner
06.2020 - 04.2024
Cashier
Chicken Holiday
02.2018 - 06.2024
Restaurant Waiter
Fine arts watering
03.2015 - 08.2020
Cosmetology -
Ocean County College
Diploma -
Jackson Liberty High School