Frances Aiavao
San Francisco,CA
Summary
With over 10 years of experience in customer service, I have developed a strong ability to address customer needs, resolve complex issues, and enhance customer satisfaction. My career has equipped me with exceptional communication skills, problem-solving abilities, and a deep understanding of customer expectations across diverse industries. I've consistently built positive relationships, managed high-volume inquiries, and contributed to improving service processes, all while maintaining a focus on delivering outstanding customer experiences.
Overview
10
10
years of professional experience
Work History
Package Handler
Feel Good
San Francisco, CA
08.2017 - 05.2018
- Assisted customers via phone, email, and in person to ensure they received accurate product information, delivery updates, and support.
- Handled customer complaints and returns, ensuring a positive experience, and maintaining the company's reputation.
- Processed orders, returns, and exchanges, ensuring accurate records, and timely shipping.
Associate
Whole Foods Market Inc
San Francisco
01.2010 - 10.2013
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Barista
Bernie's
San Francisco, CA
10.2008 - 10.2009
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
J. Eugene McAteer High School
06-1998
Skills
- Drawer management
- Cash handling expertise
- Multitasking and organization
- Inventory management
- Data entry proficiency
- Cash handling
Timeline
Package Handler
Feel Good
08.2017 - 05.2018
Associate
Whole Foods Market Inc
01.2010 - 10.2013
Barista
Bernie's
10.2008 - 10.2009
High School Diploma -
J. Eugene McAteer High School
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