Arlethia Griffin Walke
Norfolk,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed P & C Insurance Agent
Geico
10.2008 - 12.2024
- Assists clients with policy changes, updates and renewals with accuracy while complying with state and company guidelines.
- Performs retrievals of documents via fax, email, or through the mail per client request.
- Confers with clients regarding their policy coverages to ensure they are selecting the optimal plan to fit their needs.
- Communicates and resolves issues by providing effective solutions and outstanding service.
Collections Account Manager
Pitney Bowes
05.2006 - 10.2008
- Reviewed delinquent accounts and determined appropriate action to be taken in compliance with company policy, state, and federal requirements.
- Skilled in account reconciliations, handling deductions and shortages.
- Excellent communication skills, with proven ability to interact professionally with clients and peers.
- Employed a high level of attention to ensure detail and accuracy.
- Demonstrated proficiency using financial software and other necessary computer applications.
Education
High School -
Norview High School
Norfolk, VA06-1996
Skills
- Communication
- Problem solving
- Account Reconciliation
- Critical Thinking
- Microsoft Office
- Policy analysis
- Regulatory compliance
- Attention to detail
- Effective communication
- Time management
- Organizational skills
- Customer account review
- Insurance coverage verification
- Call center customer service
- Property and casualty insurance
- Verbal and written communication
- Billing inquiries
- Multitasking
- Policy adjustment
- Decision-making
- Customer complaint resolution
- Team building
- Client retention
- Excellent communication
Certification
Property and Casualty
Timeline
Licensed P & C Insurance Agent
Geico
10.2008 - 12.2024
Collections Account Manager
Pitney Bowes
05.2006 - 10.2008
High School -
Norview High School