Client-focused professional with a proven track record in delivering exceptional service, resolving challenges, and fostering strong relationships in fast-paced environments. Skilled in communication, problem-solving, and teamwork. Eager to transition into a flight attendant role, bringing a commitment to safety, attention to detail, and a passion for creating positive passenger experiences in the aviation industry.
Hi, I’m
Steven Henriquez
Licensed Insurance Agent
North Miami,FL
Summary
Overview
8
years of professional experience
6
years of post-secondary education
6
Languages
Work History
HB Health AdvisorsBoynton Beach, FL
Licensed Insurance Agent
05.2024 - Current
Job overview
- Communicated complex insurance policies clearly to clients, ensuring they understood their coverage options and benefits.
- Trained new agents in customer service techniques, policy details, and compliance regulations, improving team efficiency.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in Purchasing insurance.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assurance IQSeattle, WA
Medicare Sales Manager
11.2021 - 04.2024
Job overview
- Educated seniors and Medicare-eligible individuals on coverage options, simplifying complex healthcare plans to ensure informed decisions.
- Ensured full compliance with CMS regulations and state insurance laws, mitigating risk and maintaining company accreditation
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Benchmark Hotels and ResortsTrophy Club, TX
Concierge
04.2020 - 10.2021
Job overview
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Infinity Sales GroupBoca Raton, FL
Team Lead
05.2017 - 03.2020
Job overview
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Lake Worth Community High SchoolLake Worth, FL
High School Diploma
08.2013 - 05.2017
University Overview
- Honor Roll
- 3.8 GPA
- Ranked in Top 5% of class
- Dean's List
- Bright Scholars Scholarship Recipient
- Completed AP course in Math, History
Palm Beach State CollegeLake Worth, FL
Some College (No Degree) from Business Administration
09.2016 - 12.2018
University Overview
Major: Business Administration
Completed coursework in customer service, communication, and business management.
Developed strong interpersonal skills to effectively engage with diverse individuals.
Gained experience in conflict resolution and problem-solving to ensure customer satisfaction.
Learned strategies for enhancing customer experience through active listening and personalized service.
Developed adaptability and quick thinking to meet customer needs in fast-paced environments.
Skills
Customer Service
Communication
Safety Compliance
Problem Solving
Empathy
Leadership
Client relationship management
Customer service
Excellent verbal and written communication skills
Knowledge of safety protocols and emergency procedures
CPR and first aid training
Timeline
Licensed Insurance Agent
HB Health Advisors
05.2024 - Current
Medicare Sales Manager
Assurance IQ
11.2021 - 04.2024
Concierge
Benchmark Hotels and Resorts
04.2020 - 10.2021
Team Lead
Infinity Sales Group
05.2017 - 03.2020
Palm Beach State College
Some College (No Degree) from Business Administration
09.2016 - 12.2018
Lake Worth Community High School
High School Diploma
08.2013 - 05.2017
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
French
Limited Working
Portuguese
Elementary
Japanese
Elementary