Client-focused professional with a proven track record in delivering exceptional service, resolving challenges, and fostering strong relationships in fast-paced environments. Skilled in communication, problem-solving, and teamwork. Eager to transition into a flight attendant role, bringing a commitment to safety, attention to detail, and a passion for creating positive passenger experiences in the aviation industry.
Hi, I’m
Steven Henriquez
Licensed Insurance Agent
North Miami,FL
Summary
Overview
8
years of professional experience
6
years of post-secondary education
6
Languages
Work History
HB Health AdvisorsNorth Miami, Florida
Licensed Insurance Agent
05.2024 - Current
Job overview
- Communicated complex insurance policies clearly to clients, ensuring they understood their coverage options and benefits.
- Trained new agents in customer service techniques, policy details, and compliance regulations, improving team efficiency.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in Purchasing insurance.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assurance IQ
Medicare Sales Manager
11.2021 - 04.2024
Job overview
- Educated seniors and Medicare-eligible individuals on coverage options, simplifying complex healthcare plans to ensure informed decisions.
- Ensured full compliance with CMS regulations and state insurance laws, mitigating risk and maintaining company accreditation
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Benchmark Hotels and Resorts
Concierge
04.2020 - 10.2021
Job overview
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Infinity Sales Group
Team Lead
05.2017 - 03.2020
Job overview
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Lake Worth Community High SchoolLake Worth, FL
High School Diploma
08.2013 - 05.2017
University Overview
- Honor Roll
- 3.8 GPA
- Ranked in Top 5% of class
- Dean's List
- Bright Scholars Scholarship Recipient
- Completed AP course in Math, History
Palm Beach State CollegeLake Worth, FL
Some College (No Degree) from Business Administration
09.2016 - 12.2018
University Overview
Major: Business Administration
Completed coursework in customer service, communication, and business management.
Developed strong interpersonal skills to effectively engage with diverse individuals.
Gained experience in conflict resolution and problem-solving to ensure customer satisfaction.
Learned strategies for enhancing customer experience through active listening and personalized service.
Developed adaptability and quick thinking to meet customer needs in fast-paced environments.
Skills
Customer Service
Timeline
Licensed Insurance Agent
HB Health Advisors
05.2024 - Current
Medicare Sales Manager
Assurance IQ
11.2021 - 04.2024
Concierge
Benchmark Hotels and Resorts
04.2020 - 10.2021
Team Lead
Infinity Sales Group
05.2017 - 03.2020
Palm Beach State College
Some College (No Degree) from Business Administration
09.2016 - 12.2018
Lake Worth Community High School
High School Diploma
08.2013 - 05.2017
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
French
Limited Working
Portuguese
Elementary
Japanese
Elementary
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