ARLETHY RODRIGUEZ CHECA
Olathe,KS
Summary
Bilingual (English/Spanish) customer-focused operations professional with more than five years of experience in quality assurance, digital workflows, inventory management, order processing, and implant case coordination within a high-volume dental laboratory environment. Proven ability to manage complex workflows, maintain exceptional accuracy, collaborate across departments, and provide outstanding customer support. Recognized for strong communication skills, attention to detail, problem-solving abilities, and a commitment to operational excellence.
Overview
7
7
years of professional experience
Work History
Telemarketing Representative
Cookware Company
01.2019
- Developed customer relationships through outbound calls and product presentations.
- Addressed customer concerns professionally and identified solutions to meet client needs.
- Strengthened communication, customer service, and sales support skills through direct customer interaction.
Implant Department
Kansas City Dental Laboratory
06.2025 - Current
- Coordinate and process high-volume implant cases through manufacturer-specific portals while ensuring accuracy and compliance with laboratory requirements.
- Review documentation and case specifications to ensure complete and efficient production workflows.
- Maintain inventory of implant components and proactively order supplies to prevent production delays.
- Collaborate with multiple departments to resolve case issues and support on-time delivery.
- Manage multiple priority cases while maintaining exceptional attention to detail.
Digital Department
Kansas City Dental Laboratory
07.2024 - 06.2025
- Imported and configured digital cases using 3Shape and MagicTouch systems.
- Verified order accuracy and ensured proper setup for production.
- Collaborated with internal teams to resolve discrepancies and maintain workflow efficiency.
- Supported timely completion of customer orders through accurate case preparation.
Quality Control
Kansas City Dental Laboratory
08.2021 - 07.2024
- Performed final inspections to verify quality standards and customer specifications.
- Identified and resolved issues prior to shipment, helping maintain high levels of customer satisfaction.
- Partnered with production teams to ensure consistent quality and operational excellence.
- Maintained detailed documentation and compliance with laboratory standards.
Quality Assurance / Receiving & Shipping
Warehouse
12.2019 - 07.2021
- Conducted quality inspections and supported receiving and shipping operations.
- Maintained accurate inventory records and documentation.
- Assisted with operational processes to improve efficiency and organization.
- Supported inventory control and order fulfillment activities.
Education
University Studies - Microbiology and Virology
University of Havana
Havana, Cuba01.2018
Pre-University Diploma - Equivalent to U.S. High School Diploma
Instituto Preuniversitario José Varona
Holguín, Cuba01.2016
Skills
- Customer Service & Account Support
- Client Relationship Building
- Customer Relationship Management (CRM)
- Client Communication
- Case Coordination
- Workflow Management
- Order Management
- Inventory Control
- Administrative Support
- Data Entry & Documentation
- Quality Assurance
- Cross-Functional Collaboration
- Problem Solving
- Process Improvement
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- 3Shape
- MagicTouch
- Implant Manufacturer Portals
- Attention to Detail
LANGUAGES
Spanish — Native
English — Fluent
Timeline
Implant Department
Kansas City Dental Laboratory
06.2025 - Current
Digital Department
Kansas City Dental Laboratory
07.2024 - 06.2025
Quality Control
Kansas City Dental Laboratory
08.2021 - 07.2024
Quality Assurance / Receiving & Shipping
Warehouse
12.2019 - 07.2021
Telemarketing Representative
Cookware Company
01.2019
University Studies - Microbiology and Virology
University of Havana
Pre-University Diploma - Equivalent to U.S. High School Diploma
Instituto Preuniversitario José Varona