Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
Work History
Telemarketing Representative
Allstate Insurance- Seng Sophanavong Agency
05.2023 - 08.2023
Completed daily cold calling and outreach to build sales pipeline.
Built relationships with customers using strong persuasion and active listening skills.
Answered questions about company offerings with knowledgeable responses about products and services.
Answered calls, took messages, and transferred calls to correct individuals.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Followed up with customers to solicit further sales.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Called prospective customers in designated market area to qualify leads.
Overcame objections using friendly, persuasive strategies.
Generated leads and established relationships with potential customers through outbound telephone calls.
Education
Bachelor of Science - International Business
Bradley University
Peoria, IL
05.2027
High School Diploma -
Peoria Notre Dame High School
Peoria, IL
05.2023
Skills
Sales Expertise
Administrative Duties
Customer Information Databases
Direct Marketing
Script Use
Selling Skills
Payment Method
Account Management
Professional Telephone Manner
Customer Experience
Accomplishments
Received the Illinois State Seal of Biliteracy in Spanish. As well as the Global Seal of Biliteracy in Spanish.