Angel Basham
Princeton
Summary
Dynamic telemarketing representative with a strong background in healthcare and customer service. Skilled in problem solving, active listening, and relationship building, contributing to high customer satisfaction and retention rates.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Telemarketing Representative
Henry Schein
Bastian
10.2024 - Current
- Engaged customers through outbound calls to promote healthcare products.
- Provided product information to assist customer decision-making and inquiries.
- Collaborated with team members to share best practices and improve scripts.
- Updated customer databases to ensure accurate contact information and preferences.
- Addressed customer concerns promptly to maintain satisfaction during calls.
- Updated customer contact information in database systems.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all conversations with customers.
- Identified customer needs and recommended appropriate solutions.
Certified Medical Assistant
DermOne
Bluefield
06.2014 - 10.2024
- Assisted dermatologists in examining and diagnosing skin conditions.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Recorded patient histories and vital signs accurately during appointments.
- Educated patients on skincare routines and post-treatment care instructions.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Administered injections, allergy tests, and other minor procedures as directed.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare team to deliver high-quality patient care consistently.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Auditor
Count-A-Tech
Princeton
06.2008 - 08.2014
- Conducted detailed inventory audits to ensure accuracy and compliance with company standards.
- Trained junior auditors on best practices for conducting thorough inventory assessments.
- Collaborated with warehouse staff to reconcile physical counts with system records.
Education
CNA, Medication Technician, CMA - CNA
Southwest Community College
Tazewell, VA08-2007
Skills
- Customer engagement
- Product knowledge
- Database management
- Complaint resolution
- Sales techniques
- Relationship building
- Patient education
- Problem solving
- Healthcare compliance
- Inventory auditing
- Active listening
- Attention to detail
- Time management
- Closing sales
- Cold calling
- Appointment setting
- Inbound and outbound calls
- Documentation
- Customer service
Certification
- CNA
- CMA
- Medication Technician
- AMS
Timeline
Telemarketing Representative
Henry Schein
10.2024 - Current
Certified Medical Assistant
DermOne
06.2014 - 10.2024
Auditor
Count-A-Tech
06.2008 - 08.2014
CNA, Medication Technician, CMA - CNA
Southwest Community College