Arlett Maldonado Rivera
Las Vegas
Summary
Organized individual known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist/Customer Service
STATE FARM INSURANCE
Las Vegas
10.2024 - 01.2025
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Maintained a clean and orderly environment
- Managed high-volume outbound calls to deliver courtesy billing notices, ensuring timely communication and excellent customer service
- Processed daily bank deposits from the cash bank and accurately handled payments using debit cards and cash, maintaining financial accuracy and security
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
Front Desk Receptionist/Customer Service
AMS Insurance
LAS VEGAS
05.2023 - 08.2024
- Handled customer inquiries and provided accurate information
- Assisted with administrative tasks such as filing and data entry
- Handled mail distribution and received packages for the office efficiently.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Greeted clients warmly upon arrival at the office
Sales Representative
Las Vegas Premier Marketing
LAS VEGAS
03.2023 - 07.2023
- Conducting sales presentations to potential customers.
- Negotiating contracts and closing sales deals
- Meeting and exceeding sales targets set by the company
- Collaborating with the marketing team to develop sales strategies
- Keeping up-to-date with product knowledge and industry trends
- Engaged customers through product demonstrations and presentations.
Customer Service Representative
HEYDUDE Shoes
LAS VEGAS
12.2022 - 02.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Issued refunds and gift cards
- Encouraged continued interest in the company's products and services
- Proficient in sending and receiving email messages, attaching files, using a word processor, and understanding file management
- Utilized problem-solving skills to address customer issues effectively
Packer/Machine Operator
Poly West-Warehouse
LAS VEGAS
02.2020 - 08.2021
- Operated packaging machinery efficiently and accurately
- Performed quality checks on finished products to ensure they meet standards
- Maintained a clean and organized work area
- Followed safety protocols and guidelines for handling materials and equipment
- Packed products according to specified requirements
Stock Associate/Sales Associate
Steve Madden
LAS VEGAS
05.2022 - 11.2022
- Receive, inspect, and prepare products for sale
- Unload deliveries and ensure correct items are received
- Organize shelves, price items, and arrange merchandise on the sales floor
- Enter items into inventory using company software and order replacements
- Maintained accurate product displays on the sales floor.
- Assist customers with product inquiries and provide excellent customer service
Cashier/Customer Service
Del Taco
LAS VEGAS
11.2017 - 07.2020
- Operating cash register and processing customer transactions
- Providing excellent customer service by assisting customers and inquiries and purchases
- Handling cash, credit, and debit card transactions accurately
- Ensuring store cleanliness and organization in the front register area
- Monitoring inventory levels and alerting supervisors when products are low
- Adhering to company policies and safety protocols
- Conducting regular register counts at the start and end of shifts to maintain accurate records and receipts
Sales Representative
ASICS
LAS VEGAS
01.2019 - 08.2019
- Actively engage with customers to understand their needs and provide tailored product recommendations
- Utilize comprehensive knowledge of footwear and apparel technology to educate customers on product features and benefits
- Collaborate with team members to not only achieve but also exceed sales targets
- Maintain cleanliness and organization of the store, assist with opening and closing procedures, and create visually appealing product displays
- Develop and implement strategic sales techniques to drive revenue growth
Education
High School -
Chaparral
LAS VEGAS, NVSkills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft excel
- Leadership
- Documentation review
- Microsoft word
- Bilingual
- Typing
- Phone Etiquette
- Computer Skills
- Sales Experience
- Restaurant experience
- Guest services
- Warehouse Experience
- Heavy Lifting
- Organization
- Perfectionism
Languages
- Spanish
- English
Timeline
Receptionist/Customer Service
STATE FARM INSURANCE
10.2024 - 01.2025
Front Desk Receptionist/Customer Service
AMS Insurance
05.2023 - 08.2024
Sales Representative
Las Vegas Premier Marketing
03.2023 - 07.2023
Customer Service Representative
HEYDUDE Shoes
12.2022 - 02.2023
Stock Associate/Sales Associate
Steve Madden
05.2022 - 11.2022
Packer/Machine Operator
Poly West-Warehouse
02.2020 - 08.2021
Sales Representative
ASICS
01.2019 - 08.2019
Cashier/Customer Service
Del Taco
11.2017 - 07.2020
High School -
Chaparral