Arlette Gonzalez
Victorville,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
US Bank Home Mortgage
Victorville, CA
01.2019 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Northgate Gonzlez Markets
Santa Ana, CA
08.2016 - 01.2019
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2016
Skills
- Inbound and Outbound Calling
- Multi-Task Management
- Escalation management
- Microsoft Outlook
- Money handling abilities
- High-energy attitude
- Merchandise Restocking
- Staff Mentoring
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
US Bank Home Mortgage
01.2019 - Current
Cashier
Northgate Gonzlez Markets
08.2016 - 01.2019
High School Diploma -
Los Amigos High School