Arlette Gutierrez

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.

• Answered patient questions promptly through phone and in person
• Created individualized exercise programs for patients while working in an acute care setting
• Scheduled patient appointments in the most effective manner, ensured received high-quality care
• Ensured HIPAA rules and regulations were carefully followed
• Took vitals
• Verify health insurances, check for benefits
• Prepared files for next day
• Addressed, documented, and responded to incoming and outgoing calls and correspondence
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
• Updated patient information to ensure accuracy
• Called patients to schedule appointments, consistently double-checking information and availability

• Kept production logs and maintained the inventory of job materials
• Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges
• Installed, tested and serviced alarm systems, ensuring that they functioned correctly
• Help achieve company goals by supporting production workers
• Start up and shut down processing equipment
• Insert all work orders in the computer
• Check carefully what job I'm about to work on
• Do line clearance
• Separate all the work that I will be doing
• Cooperate on various duties from my area

Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Took initiative to find extra tasks when scheduled duties were completed.Prepared items according to written or verbal orders, working on several different orders simultaneously.