Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arlette Harrison

Princeton,TX

Summary

Leadership in customer service management. Provide outstanding and quality care to our inbound and outbound customers. Team player and team leader with exceptional listening and critical thinking skills. Focused on surpassing expectations and driving team success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medicare Insurance Agent

TZ Insurance Solutions LLC
  • Medicare Advantage agent: Familiarity with all types of Insurance plans to help seniors understand their options and make the best decisions for their health care
  • Educate the customer regarding available options to offset hefty medical expenses and maintain accurate records.

Life Insurance Sales Agent

TZ Insurance Solutions LLC
06.2021 - Current
  • Appointed by Mutual of Omaha and Offering the Guaranteed Issued Whole Life Insurance for people between 45 – 85 years of age
  • Effectively help customers and build customized plans to fit their needs and budgets
  • While building a great rapport with customers, I also offered my expert recommendation to ensure customers are getting the most out of advantage and benefits the policy offer.

Life Insurance Sales Agent

Globe Life Insurance Company
06.2021 - 06.2021
  • Take the lead at the front-line of the company by identifying sales opportunities and offering a customized insurance plan to suit individual client needs and budget
  • All while providing excellent service for millions of customers with a smile
  • My expert recommendations ensure the customers are getting the most out of advantages and benefits the policy offer
  • Recruit new clients and develop client relationships through networking, direct referrals, lead databases, and cold calling
  • Review policy applications for errors and communicate with underwriters to facilitate quick completion of the application process
  • And I have received compliments, great reviews and referrals from co-workers and customers for my outstanding customer service.

Insurance Claim Agent

Globe Life Insurance Company
09.2019 - 06.2021
  • Verified and processed death benefits for Globe Life Insurance policies with an extremely high degree of accuracy respect and empathy
  • Remained impartial to advise clients based on circumstances
  • Verified, reviewed, and validated claim submissions to ensure accuracy, and completeness and facilitate claim processing and payout
  • Identified fraudulent claims, managed exceptional situations, and identified red flags
  • Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations
  • Leadership skills and ability to resolve challenges quickly and effectively

Credit/Collection Associate

PFSWeb - Ecommerce Company
06.2015 - 09.2019
  • Processed credit card payments and verification necessary to ensure accurate and timely payments of all invoices by delivering a positive experience while working with customers to bring their overdue accounts current
  • Providing top-notch customer service with empathy and innovative solutions is what delivered the answers customers need, while also delivering a best-in-class experience
  • Captured customer data, updated account information, and answered general credit inquiries
  • Performed daily and month-end to ensure proper accounting and accurate reporting for management and audits
  • Team leader and worked with the team to ensure overall customer satisfaction
  • Motivate, coach, and train new employees, ensure company goals and objectives are being met by each employee, and provide constructive feedback
  • Train and coach new employees on company standards and procedures, from how to handle a negative customer experience to how to turn it into a positive and successful customer experience.

Education

Certificate in Child Care Development -

Lycée de Liedekerke / Lycée Guy Cudell: Saint-Josse Ten Noode
01.1986

Graduate in Communication -

La Providence: Woluwe Saint Pierre
01.1984

Skills

  • Integrity
  • Accountability and Self-Confidence
  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Suite; internet search
  • Exceptional communication skills
  • Revenue growth
  • Strong understanding of business goals and standards for customer service
  • Ability to communicate effectively with senior management and other internal/external departments
  • Telemarketing Expertise
  • CRM and ERP system knowledge
  • Adherence to high customer service standards
  • Outstanding organizational skills and problems solving abilities
  • Effective at multitasking and working under pressure
  • Customer Relations
  • Multilingual – Fluent in French (speaking, reading, writing)
  • Goal-Oriented
  • Lead Conversion
  • Enrollment processing
  • Effective communication skills
  • Knowledgeable in [Software]
  • Proficiency in [Software]
  • Organization
  • Fluent in [Language]
  • Dependable and Responsible
  • Verbal Communication
  • Written Communication
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Problem-Solving
  • Computer Skills
  • Calm Under Pressure
  • Attention to Detail
  • Relationship Building

Certification

  • Microsoft Office Suite / Office 365 certification
  • The License Coach Online Insurance Course
  • Certify: Licensed General Line Agent (Life, Accident, Health, and HMO)

Timeline

Life Insurance Sales Agent

TZ Insurance Solutions LLC
06.2021 - Current

Life Insurance Sales Agent

Globe Life Insurance Company
06.2021 - 06.2021

Insurance Claim Agent

Globe Life Insurance Company
09.2019 - 06.2021

Credit/Collection Associate

PFSWeb - Ecommerce Company
06.2015 - 09.2019

Medicare Insurance Agent

TZ Insurance Solutions LLC

Certificate in Child Care Development -

Lycée de Liedekerke / Lycée Guy Cudell: Saint-Josse Ten Noode

Graduate in Communication -

La Providence: Woluwe Saint Pierre

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Arlette Harrison