Arlette Hernandez
Douglas,AZ
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
Team Lead
Wal-Mart Supercenter
Douglas, AZ
04.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Operational Associate
JCPenney
Douglas, AZ
10.2018 - 04.2019
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Increased customer service success rates by quickly resolving issues.
Supervisor
Cyber Xplosion
Agua Prieta, Sonora, Mexico
05.2012 - 04.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Maintenance Technician
Compusistem S.A De C.V
Agua Prieta, Sonora, Mexico
03.2015 - 08.2015
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Education
Master of Science Degree in Management Information - Management Information Technologies
Universidad Tecmilenio
Monterrey, Nuevo Leon, Mexico05.2018
Bachelor of Science Degree in Information Technolo - Information And Communications Technology Engineer
Instituto Tecnologico De Agua Prieta
Agua Prieta, Sonora, Mexico02.2016
Skills
- Problem-Solving Skills
- Equipment Maintenance
- Troubleshooting
- Computer Programming
- Systems Analysis
- Overseeing Personnel
- Job Assignments
- Communication
- Strategic Planning
- Key Performance Indicators (KPI)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Lead
Wal-Mart Supercenter
04.2019 - Current
Operational Associate
JCPenney
10.2018 - 04.2019
Maintenance Technician
Compusistem S.A De C.V
03.2015 - 08.2015
Supervisor
Cyber Xplosion
05.2012 - 04.2019
Master of Science Degree in Management Information - Management Information Technologies
Universidad Tecmilenio
Bachelor of Science Degree in Information Technolo - Information And Communications Technology Engineer
Instituto Tecnologico De Agua Prieta