Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arlette Holguin-Lopez

Tucson,AZ

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.

Overview

10
10
years of professional experience

Work History

Express Claims Supervisor

Kemper Auto Insurance
04.2015 - 08.2020
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Built talented teams of 11 claims administrators dedicated to timely and compliant resolutions.
  • Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
  • Negotiated disputed bills or invoices totaling up to $15,000 achieving successful resolution.

Head Teller

Pima Federal Credit Union
02.2007 - 07.2011
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Identified potential needs through observation, questioning and listening.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided customers with appropriate literature on banking products and services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Investigated and promptly resolved issues with patron accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Calculated fees due, interest and change for customer transactions.
  • Mentored newly hired team members on appropriate responses to patron questions.

Education

Certificate - Human Resources Management

Pima Community College
Tucson, AZ

8 Week Training - Accounting Technology And Bookkeeping

Mama Counts Bookkeeping Course
Online
10.2022

Skills

  • Personnel Training
  • Client Rapport-Building
  • Project Requirements
  • Internal Control Systems
  • Call Center Transactions
  • Customer Inquiries
  • Claim Validity Determination
  • Claims Understanding
  • Incident Management
  • Expense Control
  • Claims Analysis
  • Conflict Resolution Tactics
  • MS Office Suite

Languages

Spanish
Native or Bilingual

Timeline

Express Claims Supervisor

Kemper Auto Insurance
04.2015 - 08.2020

Head Teller

Pima Federal Credit Union
02.2007 - 07.2011

Certificate - Human Resources Management

Pima Community College

8 Week Training - Accounting Technology And Bookkeeping

Mama Counts Bookkeeping Course

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Arlette Holguin-Lopez