Wanda Figueroa

Claims Supervisor

GEICO, Government Employees Insurance

Virginia Beach, VA

04.2005 - 10.2023

Coordinated dispute resolution activities involving multiple parties including attorneys, medical providers, adjusters, customers.
Reviewed and approved payments made on insurance claims within established guidelines.
Managed team members effectively to meet high production standards with accurate results.
Assisted in developing strategies for improving customer satisfaction levels through more efficient processes or better communication practices regarding policy changes, updates or procedural updates, changes.
Performed quality assurance reviews on claims submitted by staff to ensure compliance with company standards.
Conducted internal audits of closed files to verify accuracy of information before finalizing payment amounts due on each claim.
Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
Conducted meetings to discuss issues and find pertinent solutions to quality problems.
Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
Trained new team members on policies and procedures for claims handling.
Collaborated with quality team regarding quality assurance reviews.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.