Arlette Velasco
Oklahoma City
Summary
Results-oriented Operations PT Lead with a track record of improving service excellence and inventory control. Experienced in guiding teams to optimize performance and enhance customer satisfaction during peak periods. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Operations PT Lead
Gap Inc., Gap Factory
Oklahoma City
07.2025 - Current
- Managed timekeeping and communicated timeliness issues to management, ensuring awareness and prompt resolution.
- Supported operations team by organizing back-of-house during peak seasons and optimizing shipment planning.
- Provided guidance to colleagues, fostering a collaborative work environment.
- Leveraged knowledge of seasonal products to assist customers in finding suitable clothing.
- Pioneered "service with soul" program, engaging employees to enhance customer experience.
- Collaborated with team members to improve operational efficiency in busy periods.
- Addressed customer inquiries effectively, maintaining high service standards.
FT ASM / Acting SM
Dollar General
Bethany
11.2023 - 05.2025
- Managed staff of up to 10, driving team engagement and performance.
- Oversaw store opening and closing, ensuring operational readiness and compliance with company protocols.
- Assisted customers with inquiries, enhancing overall satisfaction.
- Planned and executed weekly stocking to maintain inventory levels.
- Supported store manager in customer service, inventory control, and daily functions.
- Maintained clean and safe store environment per company standards, enhancing customer shopping experience.
Sales Associate
Rue 21
Oklahoma City
11.2022 - 10.2023
- Enhanced customer experience through personalized service and product recommendations.
- Utilized upselling techniques to drive high fragrance sales and meet customer needs.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
Education
Dove Science Academy
Oklahoma City, OK05-2022
Skills
- Timekeeping management
- Inventory control
- Staff oversight
- Operational efficiency
- Flexible and adaptable
- Service excellence
- Customer relationship management
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Operations PT Lead
Gap Inc., Gap Factory
07.2025 - Current
FT ASM / Acting SM
Dollar General
11.2023 - 05.2025
Sales Associate
Rue 21
11.2022 - 10.2023
Dove Science Academy