Daniela Delgado
Sanitas
Doral,FL
1
Certification
5
years of professional experience
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Work History
Lead Medical Assistant
2 Years 6 Months- Oversaw daily operations of medical assistants, ensuring compliance with protocols and patient care standards.
- Mentored and trained junior staff on clinical procedures and best practices in patient management.
- Create schedule for Medical assistants, Approved work hours, Do teams constant evaluations.
- Urgent care setting experience
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Front desk agent
1 Year 4 Months- Responded to guest inquiries promptly and professionally., request, and complaints professionally and promptly.
- Managing room reservations, cancellations, and modifications.
- Communicating with guest regarding their reservations and special request.
- Ensuring accuracy of guest information in reservation system.
- Coordinated communication with guests regarding reservations and special requests to ensure accurate service delivery.
- Processing guest’s payments, including cash, credit card, and other payment methods.
- Managed phone calls to direct them to the appropriate staff. and directing them to the appropriate department or staff member.
- Processed paperwork related to guest registration and billing efficiently. related to guest registration and billing.
- Created reports for management to support decision-making processes. for management as required.
- Collaborated with hotel staff, including housekeeping and maintenance, to facilitate seamless operations and improve guest experience.
shift leader
1 Year- Led team members on shifts.
- Fixed different issues related to the store’s machines, registers, and customers.
- Identify problematic areas and implement strategic solutions on time.
- Handle negative impacts with customer experiences and strive to provide a workable solution
- Assisted managers in online ordering of store supplies to ensure inventory availability.
- Educated new and existing employees on company policy and claim research procedures, increasing departmental accuracy and preventing costly errors.
- Dealt mainly with customers' inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
- Engaged with consumers to understand their concerns and provided clear responses.
- Handled negative impacts with customer experiences and strive to provide a workable solution
- Taught procedures and system to other individuals in order to enhance customer service
Education
High School Diploma
Bachelor of Science - BSN Nursing
Skills
Bilingual: English
Spanish.
Clinical leadership
Organizational Skills
Teamwork
Phlebotomy expertise
Clinical flow management
Medical terminology knowledge
Chronic disease management
Active listening
Good Communication Skillssssss
Time management skills
HIPAA compliance
Extracurriculars
Soccer player, Multicultural club member, Spanish Club member, Multicultural club member, Spanish Club member
Certification
- CMA - Certified Medical Assistant
- Phlebotomy
- tympa health technologies
- IV certificate program for Medical assistants
Languages
Proficiency in English and Spanish, Beginner’s French.
OTHER
Computer: MS Word, Excel, PowerPoint, Outlook.
COMMUNITY SERVICE
- Our Lady of Guadalupe Catholic Church, Volunteer and Administrative Assistant, Miami, FL, 2017-08, 2018-05, Received students and arranged class schedules weekly., Participating in the organization of 3 fundraising events. Feeding South Florida Volunteer
- Homestead, FL, Homestead, FL, 2018-08, 2018-12, Contributed to feeding families by ensuring everyone received 3 nonperishable items., Leading entertainment activities for kids.
- Lifetime Miami Marathon, Volunteer, Miami Beach, FL, 2019-09, Assisted in setting up water station and stage for the event, Handed out bid numbers, Organized and handed out snacks and beverages to runners, Cleaned and organized stage after marathon ended
Honors
Honor Classes since 2016
Timeline
Lead Medical Assistant
Sanitas
01.2024 - CurrentRead More
Front desk agent
Hilton Garden Inn/Homewood Suites
08.2023 - 12.2024Read More
shift leader
Menchies Frozen Yogurt
08.2021 - 08.2022Read More
Ronald Reagan Doral Senior High
High School Diploma
Read More
Florida International University
Bachelor of Science from BSN Nursing
Read More