Arley Hester
Temple Hills
Summary
Dynamic Salon Cosmetologist with 24 years expertise in hair coloring techniques and hair care and styling. A strong commitment to client satisfaction. Successfully increased customer loyalty through exceptional service at Self Employed, while implementing innovative marketing strategies. Skilled in appointment scheduling and fostering lasting relationships, ensuring a welcoming and positive salon environment.
Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.
Hardworking Cocktail Server and stand Manager with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge of managing and skill for beverage recommendations to create exceptional customer experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. And Tips certified and Tam certified .
Overview
23
23
years of professional experience
Work History
Salon Cosmetologist
Self Employed
12.2001 - Current
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Collaborated with salon management to brainstorm innovative marketing strategies aimed at attracting new clients and retaining existing ones.
- Assisted in training new salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive team dynamic.
- Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Cocktail Server
Live Casino Of Maryland
07.2023 - 09.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stand Manager
Aramark
03.2006 - 03.2008
- Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
- Optimized supply chain management by establishing efficient ordering systems that minimized stock shortages or excess inventory issues.
- Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
- Collaborated with marketing team to develop promotional materials and advertising campaigns, attracting new clientele and increasing sales.
- Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
- Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
- Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
- Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
- Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
Education
Cosmetology - Cosmetology
Hair Academy
New Carrollton Md10.2001
N/A - High School Education
Suitland High School
Suitland, MD06.1999
Skills
- Color correction skills
- Hair styling expertise
- Fashion trend awareness
- Balayage technique
- Sanitation practices
- Appointment scheduling
- Client consultations
- Social media promotion
- Scalp treatments
- Blowout services
- Hair extension application
- Hair coloring techniques
Timeline
Cocktail Server
Live Casino Of Maryland
07.2023 - 09.2024
Stand Manager
Aramark
03.2006 - 03.2008
Salon Cosmetologist
Self Employed
12.2001 - Current
Cosmetology - Cosmetology
Hair Academy
N/A - High School Education
Suitland High School
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed