Arley Jeremmy
Vasquez De Coronado,San Jose
Summary
Results-driven Dispute Analyst at Cargill with a proven track record in stakeholder management and critical thinking. Expert in resolving discrepancies and optimizing billing processes, enhancing client satisfaction. Recognized for attention to detail and adaptability, successfully implementing strategies that improved operational efficiency and revenue collection.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispute Analyst
Cargill
09.2022 - Current
- Assist with the investigation and resolution of discrepancies by analyzing billing or invoicing data, communicating with cross functional team and customer or suppliers, and making necessary corrections.
- Maintains accuracy and completeness of documents records by helping conduct regular audits and reconciliations.
- Responsible for reviewing, analyzing and resolving disputes to ensure client satisfaction.
- Keep up to data related to: Roots cause analyst for each situation with each customer, set up meeting with staff and sales team as a follow up in each finding or regular issues for each client.
- Good stakeholder management relationships with peers and colleagues and participate in spacial projects to drive efficiency.
Collections Agent
Coopenae
04.2021 - 08.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Retail Credit Analyst
T Pantera Negra Global Latinoamericana
01.2015 - 04.2015
- Perform Credit reviews for longer Terms by following credit Policy
- Provide assistance to internal and external costumers.
- Document all credit reviews and Credit Management interactions as needed and follow up Credit Policy and Credit procedures.
- Analyzes at-risk costumers and recommends account strategies to prevent delinquencies
Collection Officer Personal Banking
Bac Credomatic
02.2008 - 04.2014
- Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
Education
Bachelor's Degree - English Education
Universidad Hispanoamericana.
San Jose07-2022
Skills
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Critical thinking
- Adaptability and flexibility
Certification
Universidad de Costa Rica,conversation program english as a second language.
Languages
English
Full Professional
Timeline
Dispute Analyst
Cargill
09.2022 - Current
Collections Agent
Coopenae
04.2021 - 08.2022
Retail Credit Analyst
T Pantera Negra Global Latinoamericana
01.2015 - 04.2015
Collection Officer Personal Banking
Bac Credomatic
02.2008 - 04.2014
Bachelor's Degree - English Education
Universidad Hispanoamericana.
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