ARLHEINZ ALEXIS
Brooklyn
Summary
IT professional with experience in troubleshooting computer hardware and software issues in customer/user focused environments. Additional experience developing applications, databases and cloud computing solutions. Willingness to take on added responsibilities to meet team goals. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Quontic Bank
10.2023 - Current
- Provide direct, over phone or remote troubleshooting of end-user desktop, equipment, application, device communication, and Connectivity issues in timely fashion
- Implement software updates and patches, reducing security vulnerabilities by 12%
- Train staff in new technologies, increasing productivity and reducing support requests
- Monitor and maintain network systems, ensuring 99.9% uptime and reliable connectivity
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments for onboarding and offboarding users
- Install and configure desktops, laptops, IOS devices, Android devices, printers and operating systems
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
- Establish and enforce mobile device policies for iOS and Android devices using Microsoft Intune
- Setup and troubleshooting VPN issues and add user to Active Directory VPN group/folders
- Maintain IT Assets inventory by GLPI inventory agent and responsible for tracking hardware and software
- Work closely with the HR and Facilities teams to onboard new employees, coordinating orientation and ensuring a smooth integration into the organization
- Managed OKTA authentication and transitioned from 2FA to MFA
- Managed asset tracking and lifecycle management for IT equipment, ensuring timely upgrades and replacements
Software Engineering Intern
The Home Depot Inc
06.2023 - 11.2023
- Document and maintain codebase, ensuring clarity and ease of future development
- Collaborate with cross-functional teams to design and implement new features, improving user experience
- Analyze and debug code to resolve issues, reducing system downtime by 8%
- Tackled development tasks based on system requirements and documented approaches
- Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts
- Wrote clear, clean code for various projects
- Developed reports using SQL server reporting services
- Contributed to sales presentations to translate technical information into easy-to-understand software solutions
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance
- Participated in code reviews and maintained high-quality standards throughout codebase
IT Help Desk
Consolidated Edison of New York
09.2020 - 05.2023
- Provided telephone support to over 1000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues
- Filled in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance team members
- Resolved IT support tickets using a ticketing system
- Active Directory support (reset passwords, adjust OUs etc.)
- Troubleshoot all issues with laptops, desktops, printers, scanners and IP phones onsite and remotely
- Provided hardware installations, updates and troubleshooting for both PC and Mac
- Completed Windows 10 upgrade on over 300 devices
- Developed strong working relationships with clients, providing exceptional customer service
- Responsible for imaging and setup/configuration of laptop and desktops
Education
Bachelor of Science - Computer Science
Cuny New York City of Technology
05.2026
Skills
- Microsoft Azure
- Google Workspace
- OKTA
- Network TCP/IP
- DNS
- DHCP
- GPOs
- VPN troubleshooting
- Apple and Android mobile device management
- Windows Deployment
- Group Policy
- Asset Inventory
- Remote Support
- Network Printer Mapping
Timeline
IT Support Specialist
Quontic Bank
10.2023 - Current
Software Engineering Intern
The Home Depot Inc
06.2023 - 11.2023
IT Help Desk
Consolidated Edison of New York
09.2020 - 05.2023
Bachelor of Science - Computer Science
Cuny New York City of Technology
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