Arlicia Fisher
Waxahachie,US
Summary
High-energy professional with experience developing clear training plans and assembling useful support materials to promote student learning advancements. Dedicated to providing each client with long-lasting and comprehensive results. Volunteer Teacher who is passionate about making a positive impact on all co workers.
Overview
9
9
years of professional experience
Work History
Collector
Exeter Finance
09.2023 - Current
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments.
- LOAN SERVICING SPECIALIST, EXETER FINANCE
- • Performed recovery efforts to minimize losses on accounts that are identified as being delinquent for 5 to 80 days.
- • Responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests.
- • Use both an auto dialer and manual dialing to contact and negotiate with customers.
- • Performed as back up for other departments as business needs dictate.
- • Worked with customers in an effort to satisfy any deficient balances.
- • Reviews, monitors, and engages with a high volume of customers per day.
- • Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
- • Meets individual and departmental objectives set by department management.
- • Strives to continuously improve the quality and productivity of work.
- • Notifies management of accounts needing additional attention.
- • Ensures compliance with Exeter’s policies, procedures, safety, state and federal laws, regulations, and standards.
- Send out reports to the team and also send out huddle recaps
Total Loss Specialist
Exeter Finance
09.2023 - Current
- Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.
- Stayed current on industry trends and developments to ensure knowledge remained up-to-date for handling total loss cases.
- Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in the total loss process.
- Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
- Utilized strong negotiation skills when communicating with third-party representatives during claim disputes or settlements discussions, achieving favorable results for both parties involved.
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
- Host team huddles.
- Help out in the Manager Chatline to help my peers when they are needing help with accounts.
Store Consultant
FedEx Office Print & Ship Center
12.2020 - 09.2023
- Collaborated with partners to complete training in order to achieve goals
- Organized committees to help partners grow while also improving client service.
Trainer
H-E-B
10.2016 - 08.2020
- Kept a weekly schedule employees
- I'm in charge of developing, planning, and delivering training programs
- Organized and maintained training materials, as well as planned and communicated follow-up activities and areas for improvement
- Worked with a group of members to create a program for employees who needed extra assistance.
Education
Business Management -
Navarro College At Waxahachie
Waxahachie, TXHigh School -
Waxahachie High School
Waxahachie, TX01.2016
Skills
- High-energy professional
- Developing clear training plans
- Assembling useful support materials
- Promote student learning advancements
- Dedicated to providing each client with long-lasting and comprehensive results
- Volunteer Teacher
- Passionate about making a positive impact on all co-workers
- Customer greeting
- Customer assistance
- POS Systems
- Staff training
- Staff development
- Outstanding social skills
- Active listening
- Time management
- Experience with special-needs students
- Teaching/tutoring
- Positive learning environment
Timeline
Collector
Exeter Finance
09.2023 - Current
Total Loss Specialist
Exeter Finance
09.2023 - Current
Store Consultant
FedEx Office Print & Ship Center
12.2020 - 09.2023
Trainer
H-E-B
10.2016 - 08.2020
Business Management -
Navarro College At Waxahachie
High School -
Waxahachie High School
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