Arlicia Overton
Fairview Heights,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Center Supervisor
Biolife Plasma Services
Fariview Heights, IL
09.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Complied with company policies, objectives and communication goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Provided feedback to team members regarding job performance improvement opportunities.
Quality Lead Technician
Biolife Plasma Services
Fairview Heights, IL
01.2024 - 06.2024
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Performed visual inspections of finished products.
- Reviewed work instructions, engineering drawings, specifications, and other documents associated with product development projects for accuracy and completeness.
- Performed periodic audits of quality processes and procedures to ensure compliance with established standards.
- Provided technical support to Quality Assurance staff in the resolution of product issues.
- Trained personnel on proper techniques for inspecting parts according to industry standards.
Senior Plasma Center Technician
Biolife Plasma Services
Fairview Heights, IL
09.2023 - 01.2024
- Operated centrifuge machines safely in accordance with manufacturer's instructions.
- Performed routine maintenance and calibration of plasma center equipment.
- Troubleshot equipment malfunctions quickly and efficiently while minimizing disruption of service.
- Conducted quality control tests on collected blood samples to ensure product integrity.
- Cleaned and calibrated laboratory equipment.
- Obtained serum or viral swab samples for analysis.
- Responded promptly to donor inquiries regarding eligibility criteria for donating blood or plasma products.
- Followed laboratory guidelines for handling biological specimens.
- Communicated effectively with donors about their rights and responsibilities before beginning a donation procedure.
- Supervised or instructed new technicians on laboratory protocols.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ01-2013
Associate of Arts - Respiratory Therapy
Coahoma Community College
Clarksdale, MS01-2010
Skills
- Multitasking
- Supervision and leadership
- Friendly, positive attitude
- Analytical thinking
- Quality assurance
- Organization
- Dependable and responsible
- Team management
- Computer skills
- Teamwork and collaboration
Certification
- National Phlebotomy Certification; Creations Training School and National Phlebotomy Association
- CPR Certified
Timeline
Quality Lead Technician
Biolife Plasma Services
01.2024 - 06.2024
Center Supervisor
Biolife Plasma Services
09.2023 - Current
Senior Plasma Center Technician
Biolife Plasma Services
09.2023 - 01.2024
- National Phlebotomy Certification; Creations Training School and National Phlebotomy Association
- CPR Certified
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Arts - Respiratory Therapy
Coahoma Community College
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